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• Nissan Qashqai - New Sept 2018 diesel Qashqai with Adblue 30 Dec 2020 (Forum)
  We have no date for repair or return due to the parts being so new they cannot presently be ordered, it could be weeks or months !  We are in the throws of rejecting the car under consumer rights, NEVER once did Nissan mention that the new car was to have Adblue fitted, if they had we would of walked away, but more importantly when I'm spending the best part of £30k for a car I expect it to last longer than 4 days / 180 miles.
• Vauxhall Astra left hand drive 2004 - Vauhall Astra wont accelerate and then gears stuck 10 Jul 2017 (Forum)
  Any ideas what this could be and what are our chances of the dealership backing down when I threaten small court action against them AND finance company as the onus is on them to prove the fault did not exist previously right? The salesman told me "you are out of warranty when I called today and to foget it" but I am relying on consumer legislation the goods not being fit for purpose etc.  Be good to have sme theories on what the issues could be in case they try to hoodwink me etc Thanks all in advance   PS the finance lady said her 12 year old Jag did this and it was a 5 min job of reconnecting a cable underneath that fixed it?
• Material insurance exclusion - check your policy!! 22 Jun 2017 (Forum)
  Is it me, or is this widely known amongst us, the UK consumer? I have a fully comprehensive policy with Admiral.   If you do, did you know that if you have an accident to the car where it has previously been repaired, that Admiral can choose to pay you cash rather than fix the vehicle?
• VW Golf - Bought from a dealer and have a problem or two 27 Sep 2012 (Forum)
  It's been a month since I bought it, and this is the first time I've spoken to him about it, but it seems like a significant and costly problem that needs sorting and would've been present long before I got hold of the car. Thanks for any advice as to how to approach this and what my consumer "rights" may be. I don't really want shot of the car, I'd rather he fixed it There was apparently a 3 month warranty with the car for major mechanical issues. Thanks DG
• Legal info for small claims court 28 Apr 2016 (Forum)
  I bought a 2013 Vauxhall Astra off auto trader on the 30/ 3/2016 for £4995, it was advertised as cat d and I was told it was only cosmetic damage to the back right rear of the bumper, they said I could easily fix it but it didn't look that bad and i was fine with it as it was. Upon taking it home a friend noticed mini chips over the windscreen and when placing things on the back seat I realised the back seat was not attached to the car at the bottom, I had someone click it into place but the right side had a noticeable gap between the seats And the left side seat clip was broken, I got in contact with the person I was dealing with for the car when I found out about the chips and he said he didn't know they was there but wouldn't fix it as it was cosmetic damage and not covered by them, only a mechanical or engine fault they would cover I also said about the back seat and they said it could of been the people who Valeted the car as they removed the back seat to fully clean it, but on the day and upon taking the car home it was very noticeable it was filthy so I'm not sure whether that was correct, 2 days later I rang for a refund and was told I would not receive one, I asked to speak to a manager and he said he would get them to call me back Saturday morning but that they would also refuse me a refund, the same day I wrote a letter to the manager asking for a refund after speaking to trading standards and stated it was under my short term right to reject and consumer rights, they emailed back but said I wanted a refund because of niggly reasons, I test drove it, I looked it over before purchase etc.
• Vauxhall Astra - Legal info for small claims court 27 Apr 2016 (Forum)
  I bought a 2013 Vauxhall Astra off auto trader on the 30/ 3/2016 for £4995, it was advertised as cat d and I was told it was only cosmetic damage to the back right rear of the bumper, they said I could easily fix it but it didn't look that bad and i was fine with it as it was. Upon taking it home a friend noticed mini chips over the windscreen and when placing things on the back seat I realised the back seat was not attached to the car at the bottom, I had someone click it into place but the right side had a noticeable gap between the seats And the left side seat clip was broken, I got in contact with the person I was dealing with for the car when I found out about the chips and he said he didn't know they was there but wouldn't fix it as it was cosmetic damage and not covered by them, only a mechanical or engine fault they would cover I also said about the back seat and they said it could of been the people who Valeted the car as they removed the back seat to fully clean it, but on the day and upon taking the car home it was very noticeable it was filthy so I'm not sure whether that was correct, 2 days later I rang for a refund and was told I would not receive one, I asked to speak to a manager and he said he would get them to call me back Saturday morning but that they would also refuse me a refund, the same day I wrote a letter to the manager asking for a refund after speaking to trading standards and stated it was under my short term right to reject and consumer rights, they emailed back but said I wanted a refund because of niggly reasons, I test drove it, I looked it over before purchase etc.
• Seat Ibiza - Please help - rejecting a vehicle 4 Nov 2017 (Forum)
  Also window wipers were not working as they should. I sought advice from CAB and Which? Legal and they advised I was within my right to reject the vehicle as I had owned it less than a week by this point. So I wrote the dealership a letter and hand delivered it last Saturday stating I was rejecting it under the consumer rights act etc.
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  Our newly bought car failed after six weeks - the dealer refuses liability, but do we have a case? 12 Dec 2017 (Ask HJ)
  I recently bought Volkswagen Scirrocco 1.4 TSI for my son. It has had two previous owners and was bought from a second hand car dealer with 39,000 miles...
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  Faulty S-MAX - What are our options? 7 Apr 2016 (Ask HJ)
  We recently bought a 2007 S-MAX and was told it came with a three month warranty from a third party company. The dealer assured us the car was free from...
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  Should I take a trader to court over a faulty car? 10 Sep 2014 (Ask HJ)
  I have recently brought a car from a trader without a warranty. I bought the car two and a half months ago, but have had nothing but problems with it....
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  My used Peugeot is causing problems - what do I do? 29 Apr 2014 (Ask HJ)
  I purchased a 2006 Peugeot 207 at the end of January. I was mislead as to its mileage when emailing them and discovered it had done more when test driving...
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  Trader won't give refund over dangerous van - what are my options? 19 Nov 2013 (Ask HJ)
  I have recently purchased a 2007 Fiat Ducato from a trader. Within a day of buying it, the clutch pedal started sticking and the speedo would only work...
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  Why won't my warranty cover an engine seizure caused by an incorrectly-torqued oil sump plug? 20 Jul 2013 (Ask HJ)
  I write to advise extreme caution with regard to the purchase of AA warranties. I am 83 years of age (a retired school teacher) and I have had a number...
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  Lots of serious problems with a recently purchased £4800 car 9 May 2013 (Ask HJ)
  I recently bought a BMW 330 for £4800. On way home the engine management light came on. The dealer was informed and he more or less said its how you drove...
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  Why does my new Toyota RAV4 return such poor fuel economy? 6 Sep 2012 (Ask HJ)
  I read with interest your comment about fuel economy and that no car will match the published figures. I bought a RAV4 (our third) in December 2011 from...
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  I put unleaded into my diesel BMW by mistake - should I have it flushed? 11 Mar 2012 (Ask HJ)
  I drive a BMW 320d. As an ex-Shell employee I always look out for V-Power Diesel as I like its performance and cleanliness. For several months Shell have...
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  Small fault, possibly large bill, who should pay? 13 Nov 2011 (Ask HJ)
  My Toyota 2008 25000miles bought from independent dealer 1st Sept 2011 We had a problem with our 2008 Yaris 1.3 SR within the 1st week of ownership...
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  Problem with car bought 2 months ago 3 Nov 2011 (Ask HJ)
  Hi HJ, let me know your favourite charity and I'll bung a few quid if you can advise me. Bought a Volvo S40 1.6D, Dec 07 model, 38k miles from an Evans...
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  I've bought an Audi A4 which was wrongly described and has faults - where do I stand? 18 Aug 2010 (Ask HJ)
  I recently bought an Audi A4 Avant 1.8SE from a dealer. It was registered in 2002 so I assumed (incorrectly) that it was a B6 model and priced it accordingly....
• news from the states 5 Sep 2001 (Forum)
  California Superior Court Judge Ronald Styn ruled Aug. 16 that the cameras do not violate privacy rights, but that they were "untrustworthy and unreliable." Vehicle owners received tickets even though the photo does not identify them. The system suffered from a "total lack of oversight," he said. Styn ordered city officials to appear in court to make their case for installing cameras.