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Mercedes Sprinter Van 218 - Repairs after Warranty Has Expired 8 May 2011 (Forum)
So I have had the second starter motor fitted at a cost of £500. What I'd like to know is if I have any consumer rights because I reported this fault before the warranty was up and the garage and able to find it, but it was obvious it was still there. -
Help! Kerb weight VW Passat 26 May 2005 (Forum)
I have searched around on the net and found a site ( http://www.dieselcar.com/volkswagen-frame.html ) that states that the kerb weight is as low as 1566kgs and with the 85% rule made it not a suitable car to pull my previous load. Getting to the point where do I stand under the consumer rights act if VW UK confirm the above as I stand to loose a packet if I need to change my car to a suitable vehicle. Yes you have probably guessed it?s a caravan -
I have just discovered that my used car was sold to me with the DPF removed - who is responsible? 10 Aug 2018 (Ask HJ)
I bought a used Jaguar XF from a garage a year ago and it has just failed its first MoT since I've owned it. On investigation, it turns out that the Diesel... -
What are your views on using online retailers? 22 Jan 2021 (Ask HJ)
What are your views on using online retailers? They seem particularly attractive during this lockdown period? -
My Mercedes-Benz AMG is having steering problems on full lock at low speed - what do I do? 6 Jan 2017 (Ask HJ)
We own a Mercedes-Benz AMG 4matic with the same issue that you have written about on the Mercedes-Benz GLC and GLA a few days ago. So far we have had the... -
Rejecting a used car 26 Jun 2015 (Ask HJ)
Last Saturday I collect my used Honda S2000 2004 with 112k on the clock. The car was described as fully serviced with a recent service but with a few minor... -
Dealer won't pay for faulty car - what are my rights? 1 Jul 2014 (Ask HJ)
We are a couple who are not very car savvy and certainly not mechanically minded. Three months ago, we bought an eight year old Peugeot 207 with 70,000... -
My new Audi A3 automatic is going to take nine months to arrive! What are my rights? 6 Sep 2010 (Ask HJ)
I signed an order and paid the deposit on a new Audi A3 Cabriolet automatic on 24 May and the order says for delivery in mid-September (although the dealer... -
Problem Polo Repurchased 24 Aug 2004 (Forum)
They have no power, and you have no contract with them, so don't bother with them. 2. Your legal rights are very strong. If the product has a fault which you can prove, you hold all the cards. If the garage doesn't repair it successfully at the first attempt it is not 'Fit for Purpose' and you can enforce your rights to a replacement or a full or partial refund. 3. -
Has the Volkswagen emissions update ruined my Tiguan? 9 Dec 2016 (Ask HJ)
I purchased a 2011 Volkswagen Tiguan in 2013. The car had 9000 miles on the clock and I bought it from a car supermarket. The vehicle has now covered 49,000... -
The cam belt failed on our car. Where do we legally stand with this issue? 3 Nov 2020 (Ask HJ)
I bought a 2016 DS3 on 3 July from a non-main dealer garage. Two and a half weeks ago (3 months and 2 weeks after buying), I was driving on a dual carriageway,... -
Why is it so hard to return a car that has clear issues? 1 Sep 2020 (Ask HJ)
I purchased a secondhand Toyota Yaris hybrid from a Toyota dealer. I was encouraged to take a different Yaris on a test drive due to the car I was buying... -
A dealer is refusing to repair a car which was faulty after just two months - what should I do? 22 Jun 2018 (Ask HJ)
I bought a used car in February and after two months the turbo is broken. The car was smoking and burning oil fast, with two separate garages confirming... -
Various parts of my van need replacing - is the dealer liable for not fixing it in the warranty period? 24 Jul 2017 (Ask HJ)
I have 2012 Ford Transit Connect, bought 1 November 2016. Since taking the speed limiter off the van, the fuel filter overloaded sign keeps coming up.... -
Are we entitled to a refund? 12 Jul 2013 (Ask HJ)
My father recently bought a used car from Evans Halshaw. His own car broke down and he needed a car urgently as my mother is in hospital 20 miles away... -
My Corolla Verso has had repeated faults - can I demand a full refund? 9 Mar 2013 (Ask HJ)
I bought a Toyota Corolla Verso from a garage at the end of August 2012. Since buying the car I have had numerous problems with it, ranging from electric... -
We bought a faulty van from a private seller - can we claim back the cost of repairs? 13 Nov 2024 (Ask HJ)
My daughter bought a 2011 Citroen Berlingo from a private seller this year. Being rather naive, she took the answers to question about any problems, anything... -
We bought a van that wasn't as advertised - can we claim money back? 7 May 2024 (Ask HJ)
We brought a 2017 Ford Tourneo in October last year. The seller said it has full service history. We have been chasing the history since we brought it... -
My order has been cancelled, what are my rights? 18 May 2022 (Ask HJ)
In November 2021 I signed a contract with a leasing company and finance company to lease a brand new factory order car. The car was due to be delivered... -
Do distance selling regulations apply to car sales if I collect the vehicle? 22 Mar 2021 (Ask HJ)
I'm about to buy an approved used Audi from a franchised main dealer. I've not seen the car, though I have driven others of that type back in October 2020....
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