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Porsche Boxster engine fault - where do I stand? 12 Dec 2015 (Ask HJ)
I bought a 2007 Boxster s 3.4 987 less than a year ago which has now been diagnosed as having scoring on the cylinder bores. According to the Porsche garage... -
Porsche service history missing - what can I do? 3 Dec 2015 (Ask HJ)
I bought a used Porsche 911 (2009) via part exchange from a dealer recently, it was advertised as having a full Porsche service history. At the time of... -
Ongoing Land Rover Discovery problems 6 Aug 2015 (Ask HJ)
We bought a 59 plate Discovery 4 from a franchised dealer with a 12 month warranty and service pack, approx. 13/14 months ago. The car has suffered from... -
Goodwill payment after car takes year to be fixed 29 Jul 2015 (Ask HJ)
My 2011 Lotus Evora S has been in the main dealer now for over 11 months to fix a poor running problem. They have misdiagnosed the fault several times... -
Ford Focus 1.0 EcoBoost turbo problem 19 Jul 2015 (Ask HJ)
My daughter has recently taken delivery of a new Ford Focus 1.0 EcoBoost. The car is on a 3 year Personal contract purchase. She has experienced an intermittent... -
Used car has developed a fault after 4 months - should the dealer fix it? 23 Jul 2014 (Ask HJ)
I bought a four year old BMW 3 Series from a car supermarket in February. After a few weeks of ownership the car developed a funny vibration at speeds... -
Turbo failure whilst towing a caravan - who should pay for the repairs? 6 Oct 2013 (Ask HJ)
I purchased a used 2006 Kia Sorento 2006 a few months ago. The car cost £10,995 from a Kia dealer and had 70,000 miles on the clock. We took out a HP agreement... -
Dealer won't fix or refund my faulty car - what are my options? 4 Oct 2013 (Ask HJ)
I bought a new Mercedes-Benz A250 AMG a few months ago, but have had numerous build issues, mostly with rattles. The dealership has had the car for three... -
New car needs engine rebuild - what are my options? 28 Aug 2013 (Ask HJ)
I purchased a new Chevrolet Captiva a few months ago. Within weeks of owning the car an oil drip appeared on my driveway and the dealer told me to bring... -
Can I claim from a specialist who did some work on my classic car and damaged the brake master cylinder? 6 Jul 2013 (Ask HJ)
I am in the rather extended process of completely rebuilding a classic car. A couple of years ago I had all the major braking system components rebuilt... -
I have paid a deposit on a car, but what obligation does the dealer have to provide it? 19 Jun 2013 (Ask HJ)
I paid £1000 deposit on a car advertised at £6998 and the salesman confirmed zero per cent finance for the balance. The garage then put the car through... -
Is this 'wear and tear'? 11 Sep 2012 (Ask HJ)
Bought a Honda Civic from a main Honda dealership six months ago, recently a Saab engineer had a look over and said (quote) "There's a transmission... -
Faulty Mazda RX8 - dealer refused to take back 18 Aug 2012 (Ask HJ)
I bought a Mazda RX-8 from a local dealer 5 months a go and last week when I took it its first long run it developed a major fault, engine light came on... -
Buying a car with a fault from a private seller? 4 Aug 2012 (Ask HJ)
I read somewhere that any vehicle seller, whether private or trade, is not allowed to sell a vehicle that is unroadworthy and that if a fault develops... -
Missing service history 6 Sep 2011 (Ask HJ)
I recently purchased a used car from an independent garage. During the sale process I was told that all of the paperwork was with a Director and that I... -
2010 model or 2010 registered? 30 Jul 2011 (Ask HJ)
I bought a car from an Official Audi Dealer with a 2010 10 reg. I was told it was their own demonstrator which they registered in Apri 2010. During negotiation... -
I bought a used Volvo S60 which appears to have an oil leak - is the dealer liable for repairing it? 16 Jun 2011 (Ask HJ)
On Friday 3 June I purchased a 2002 Volvo S60 D5 SE for which I paid the trader £2,900 cash. The following day my dad noticed an oil leak coming from the... -
Why was an EU committee meeting on motorcycle type approval dismissed by committee members? 23 Feb 2011 (Ask HJ)
On 28 February MEP Wim van de Camp, as Rapporteur, presented his report to The Internal Market and Consumer Protection Committee (IMCO) and representatives... -
My 2007 Ford Mondeo has an air conditioning fault that was apparent when I bought it. What can I do? 6 Sep 2010 (Ask HJ)
I purchased a Ford Direct Mondeo 1.8 TDCI on 9 March 2009 (with 12,800 miles). During April, when the weather got warmer, I ascertained the air conditioning... -
Obsessed with smut 22 May 2010 (Ask HJ)
I have been investigating details of new cars, though I do not expect to buy one yet. On the whole, diesel cars are more economical and may produce less...
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