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VW Polo specification changes 21 Jan 2010 (Ask HJ)
My wife ordered a new Polo 1.4SE DSG on 15 June 2010 against a specification/price list dated 1 April 2010 and brochure 1 March 2010. We collected the... -
Braken butty 11 Apr 2009 (Ask HJ)
I would much appreciate your advice. I bought a 2003 BMW E46 M3 from a Honda dealership a few weeks ago. A "safety check", including a brake inspection,... -
Car won't start in the garage after MOT & Service 6 Oct 2018 (Forum)
I’ve pointed out to them that traders have a responsibility of care under the Consumer Rights Act 2015 and they’re liable for the costs. The car is literally in the middle of their garage and hasn’t moved since the service. Any advice? -
Merc C350 2006 - Just bought a Merc finally - faults already! 11 Mar 2016 (Forum)
I did take out an AutoCare warranty (yes, I know not much love for those) but I presuming under my consumer rights I can just take the car back to the dealer and insist/politely request they investigate and rectify the faults that are showing as presumably these faults wouldn't have just appeared this week. -
I found out my vehicle is older than I was told - is this a case of mis-selling? 29 Jun 2018 (Ask HJ)
I purchased a Range Rover Evoque in March 2017 from a main dealer. The salesman said it was first registered in November 2016. The warranty was three years... -
Ford Fiesta ST clutch failure 21 Sep 2016 (Ask HJ)
I bought a new Ford Fiesta ST in March ago. Last week the car was losing power. I called the AA and was told that the clutch was slipping. The car was... -
A car I bought has been off the road for a month having warranty work carried out - can I ask for a new warranty? 7 Aug 2019 (Ask HJ)
I recently bought a car with a three-month warranty. After purchase, a number of defects came to light. The dealer from whom I bought the car agreed to... -
Advice on claiming costs from a Main Dealer for serious problem with a used car 6 Oct 2012 (Ask HJ)
On 13 July purchased 2006 Hyundai Santa fe from local Hyundai main dealer for £12500 described as 1 owner 43241 miles with 12 month warranty. 0n 28 August... -
Problem with trade sale car 21 Mar 2011 (Ask HJ)
Three weeks ago we bought a Renault Espace (2.2dci Privilege Y plate with 102,000 on the clock) from a trader working from home who advertised on Auto... -
Bad Garage guide ! 13 May 2016 (Forum)
This one is liable for the oil spill so you can tell them that if they don't pay for the clean-up you will get it done elsewhere and will sue them for it. Your rights here: www.honestjohn.co.uk/faq/consumer-rights/ It's all well and good telling people to avoid the bad garages, but if any negative reviews are deleted or censored, then it's impossible for people to know which ARE the bad garages ! -
Our fusebox caught on fire - do we have any recourse as we've only owned it five months? 21 Sep 2017 (Ask HJ)
We've owned a 2013 Volkswagen Passat for the past five months. This morning, while my wife was driving to work, she heard a crackle and thought it was... -
My used Porsche Boxster 987 has a serious leak - should the dealer contribute to the repair costs? 19 Mar 2017 (Ask HJ)
After four months of ownership, I've just discovered that my Porsche Boxster 987 S has a permanently sodden carpet behind the front passenger seat (which... -
Skoda Citigo has hidden accident history - what are my rights? 3 Oct 2016 (Ask HJ)
I bought a three-year-old Skoda Citigo from a dealer eight weeks ago. Recently, it went into a local Skoda dealer for some minor recall work. However,... -
Vauxhall Insignia engine seizure - what are my rights? 25 Jul 2016 (Ask HJ)
I bought a 2010 Vauxhall Insignia 2.0 CDTI in March and took out a service plan with the dealer, who has serviced the vehicle since then. The vehicle had... -
Discovered my Audi A5 quattro is front-wheel drive - what are my rights? 1 May 2016 (Ask HJ)
I bought a Audi A5 TDI quattro two years ago. A few weeks ago - while getting some new tyres fitted - I was told that my car is front-wheel drive and not... -
Dealer won't repair faulty gearbox 20 Jan 2016 (Ask HJ)
Ten months ago I purchased an approved used SEAT Leon (2012 plate) with just 11,000 miles on the clock. Three months after purchase it started making a... -
Faulty second hand car 1 Sep 2015 (Ask HJ)
I bought a car last month and it ended up with a faulty turbo a week after. I put a deposit towards it on the 12th, the car passed the MOT on the 14th... -
Does this warranty gearbox repair proposal meet the legal requirement? 30 Jul 2011 (Ask HJ)
I bought a used 2004 Ford Fusion manual from a dealer. The sale included a warranty with a company called Warranty2000. Soon after purchase, I had a gearbox... -
Drip die 17 Apr 2010 (Ask HJ)
My sister bought a 1998 Rover 200 (1.8 engine) less than 2 weeks ago. The car had 105k miles on clock and she paid the sticker price of £995 and received... -
Nissan X-Trail (2001 - 2007) - consumer rights 10 Feb 2010 (Forum)
Greetings all I've read Honest John's advice page on Sale of Goods act etc and I'm pretty sure I'm within my rights to invoke it under my current circumstances...however...
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