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My order has been cancelled, what are my rights? 18 May 2022 (Ask HJ)
In November 2021 I signed a contract with a leasing company and finance company to lease a brand new factory order car. The car was due to be delivered... -
Do distance selling regulations apply to car sales if I collect the vehicle? 22 Mar 2021 (Ask HJ)
I'm about to buy an approved used Audi from a franchised main dealer. I've not seen the car, though I have driven others of that type back in October 2020.... -
Is it legal to sell a car with MoT advisories without telling a potential buyer? 27 Oct 2020 (Ask HJ)
Can a trader sell a car with an MoT with advisories without telling the buyer? -
Our motorhome was repaired 'under warranty' but now we have to pay £2500? 1 Dec 2018 (Ask HJ)
We purchased a seven year old motorhome from a specialist dealer three years ago which included a three year warranty that covered repairs up to a value... -
I bought a secondhand car two months ago - is the seller responsible for fixing its faults? 24 Sep 2017 (Ask HJ)
My dad purchased me a 2009 MINI about two months ago, in which time I've done 2000 miles. When the car went for it's MoT, it passed with a minor refusal... -
Honda dealership not willing to repair head gasket failure under warranty - what should I do? 12 Jan 2017 (Ask HJ)
I've bought a second hand petrol Honda Civic 1.8 with 20,000 miles on the clock. I got it 10 months ago from a Honda dealership with a 1 year warranty.... -
The steering rack on my new car was defective - can I claim against the dealer? 6 Jan 2017 (Ask HJ)
We have had a fairly acrimonious dispute with our local dealer and also VWUK about having to replace track rod ends and the steering rack on a Volkswagen... -
Approved used car missing its service history 6 Nov 2016 (Ask HJ)
I have just purchased a used 2015 Ford Fiesta from a Peugeot dealership. I know nothing about cars so thought going via a dealership would be safer. I... -
Faulty air con - should I sue the supplying dealer? 1 Sep 2016 (Ask HJ)
My local Volkswagen dealer diagnosed and recommended replacing the air con condenser on my 62 plate Polo. Thinking that excessive, I accepted a quote from... -
Bought an unreliable car from a dealer - What should we do? 21 Jun 2016 (Ask HJ)
We bought a Nissan Almera Tino from a dealer for £695. We accept that this isn't a great amount of money, but we expected a decent runner. In the advert... -
Should a worn out clutch be covered by the warranty? 1 Jun 2016 (Ask HJ)
I am extremely dissatisfied with my new Suzuki Swift Sport. I bought it from a dealer in Halesowen. Yesterday, whilst travelling on the motorway, I found... -
Have I void my Fiat warranty? 16 May 2016 (Ask HJ)
I was driving my fiat 500 Abarth recently. As I pulled out of a junction on to a busy main road and changed gear my vehicle revved very high and jumped... -
What comeback for faults on a cheap, £900 car? 14 Apr 2016 (Ask HJ)
My daughter (a vet student) bought a small car advertised as low mileage from a garage in Jan for £900 to use for work placements. She used money given... -
Garage has destroyed my father's car - what should he do? 26 Jan 2016 (Ask HJ)
My father recently used a small independent garage (that he had used for many years) to replace the cambelt on his Renault Modus. When the car was initially... -
Ford Focus leaking water but deal won't help - what should I do? 25 Jan 2016 (Ask HJ)
We bought our Ford Focus from new 16 months ago. Recently we noticed the footwells and the spare tyre in the bootwell had taken in water. We contacted... -
Ford Focus gearbox failure - should Ford pay? 21 Dec 2015 (Ask HJ)
I bought a Ford Focus manual 1.6 TDCi just over 1 year ago and it was just two years old. It has been serviced at Ford dealers at required intervals and... -
Problems with my brand new i40 - what can I do? 8 Aug 2014 (Ask HJ)
I took delivery of a new Hyundai i40 Tourer Premium SE on 5th April 2014. All seemed OK except the gear change pretty rough. This did not improve with... -
I have discovered my car's been clocked - what are my options? 24 Feb 2014 (Ask HJ)
My son purchased a Vauxhall Vectra SRi CDTI 120 in June 2011 with 57,985 miles on the clock from a local dealer. At an MoT examination in December 2013... -
Dealer trying to avoid warranty claim - what can I do? 12 Jul 2013 (Ask HJ)
I recently purchased a 2003 Audi A4 from a local garage. After driving the car for just a few days I noticed a clicking noise in first gear - I think it’s... -
Went to the small claims court and lost. Should I appeal? 20 Jun 2013 (Ask HJ)
I bought a second hand Audi TT in February 2012 for £4750. I bought the car on the condition that the cam belt and water pump pulley were replaced, with...
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