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My BMW was lightly damaged in a car park - can I insist on her insurer using an approved repairer? 30 Oct 2017 (Ask HJ)
My car was bumped in a car park this morning. The lady responsible admits it was her fault. The damage is not massive, but the BMW body shop estimate that... -
My newly-bought used van is blowing out blue smoke - is the dealer liable? 6 Jul 2017 (Ask HJ)
I recently purchased a 2006 Volkswagen Crafter from a dealer with 161,000 miles on clock. I had it a couple of weeks but I'm now having issues with blue... -
Timing chain fault on BMW 320d Touring 16 Jan 2014 (Ask HJ)
In late November 2013, I purchased a BMW 320d Touring from a small dealer. The car was registered in ‘08 and had been a lease car which had completed... -
Bought a Volvo S80 with electrical problems - how can I make the dealer repair the faults? 11 Mar 2012 (Ask HJ)
Earlier this year I purchased a low mileage Volvo S80 SE from a Volvo dealership with a year's warranty remaining from new. Almost immediately I had a... -
Why is our BMW X5 wearing through tyres so fast? 15 Feb 2011 (Ask HJ)
Our BMW X5 3.0sd SE, bought new in September 2008 on a HP agreement, wore its rear tyres through to the metal within four months. BMW accepted there was... -
My new FIAT 500 doesn't have Stop-Start, although I specifically ordered it. Can I reject the car? 1 Jun 2010 (Ask HJ)
I bought a brand new Fiat 500 in March and it was delivered on 30 April. The Fiat 500s were upgraded in January 2010 to have Start-Stop fitted as standard.... -
I have just discovered that my used car was sold to me with the DPF removed - who is responsible? 10 Aug 2018 (Ask HJ)
I bought a used Jaguar XF from a garage a year ago and it has just failed its first MoT since I've owned it. On investigation, it turns out that the Diesel... -
What are your views on using online retailers? 22 Jan 2021 (Ask HJ)
What are your views on using online retailers? They seem particularly attractive during this lockdown period? -
My Mercedes-Benz AMG is having steering problems on full lock at low speed - what do I do? 6 Jan 2017 (Ask HJ)
We own a Mercedes-Benz AMG 4matic with the same issue that you have written about on the Mercedes-Benz GLC and GLA a few days ago. So far we have had the... -
Rejecting a used car 26 Jun 2015 (Ask HJ)
Last Saturday I collect my used Honda S2000 2004 with 112k on the clock. The car was described as fully serviced with a recent service but with a few minor... -
Dealer won't pay for faulty car - what are my rights? 1 Jul 2014 (Ask HJ)
We are a couple who are not very car savvy and certainly not mechanically minded. Three months ago, we bought an eight year old Peugeot 207 with 70,000... -
My new Audi A3 automatic is going to take nine months to arrive! What are my rights? 6 Sep 2010 (Ask HJ)
I signed an order and paid the deposit on a new Audi A3 Cabriolet automatic on 24 May and the order says for delivery in mid-September (although the dealer... -
Has the Volkswagen emissions update ruined my Tiguan? 9 Dec 2016 (Ask HJ)
I purchased a 2011 Volkswagen Tiguan in 2013. The car had 9000 miles on the clock and I bought it from a car supermarket. The vehicle has now covered 49,000... -
The cam belt failed on our car. Where do we legally stand with this issue? 3 Nov 2020 (Ask HJ)
I bought a 2016 DS3 on 3 July from a non-main dealer garage. Two and a half weeks ago (3 months and 2 weeks after buying), I was driving on a dual carriageway,... -
Why is it so hard to return a car that has clear issues? 1 Sep 2020 (Ask HJ)
I purchased a secondhand Toyota Yaris hybrid from a Toyota dealer. I was encouraged to take a different Yaris on a test drive due to the car I was buying... -
A dealer is refusing to repair a car which was faulty after just two months - what should I do? 22 Jun 2018 (Ask HJ)
I bought a used car in February and after two months the turbo is broken. The car was smoking and burning oil fast, with two separate garages confirming... -
Various parts of my van need replacing - is the dealer liable for not fixing it in the warranty period? 24 Jul 2017 (Ask HJ)
I have 2012 Ford Transit Connect, bought 1 November 2016. Since taking the speed limiter off the van, the fuel filter overloaded sign keeps coming up.... -
Are we entitled to a refund? 12 Jul 2013 (Ask HJ)
My father recently bought a used car from Evans Halshaw. His own car broke down and he needed a car urgently as my mother is in hospital 20 miles away... -
My Corolla Verso has had repeated faults - can I demand a full refund? 9 Mar 2013 (Ask HJ)
I bought a Toyota Corolla Verso from a garage at the end of August 2012. Since buying the car I have had numerous problems with it, ranging from electric... -
Have I been treated fairly over a warranty claim? 11 Nov 2025 (Ask HJ)
Our wonderful 3.5 year old EV suddenly wouldn’t move and was towed to the local main dealer. 12 weeks later we have been told that it needs a new traction...
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