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Not what it steamed 25 Apr 2009 (Ask HJ)
I bought a 48k mile 2002 FIAT Punto from a second-hand dealer two weeks ago for £2,200. I also bought 3-month warranty. After one week I needed to put... -
Which vehicles would offer my wife easy access to the front seat? 27 Oct 2025 (Ask HJ)
Which vehicles would offer my wife easy access to the front seats? We are both 70 years old and she has had some hip issues. I recently replaced my Ford... -
My car developed a fault just out of the warranty period - should I have to pay for work to be done on it? 18 Apr 2018 (Ask HJ)
My 2015 Ford Fiesta has done 36,000 miles, I've had it from new. It's five weeks out of warranty and the the engine management light came on. It was a... -
Audi Q7 - Dealer changing agreed trade-in valuation 24 Aug 2010 (Forum)
I asked Honest John who I greatly respect and he very kindly responded to say that the dealer can cancel the contract on the basis of the contract being 'unfair'. This makes me think further. According the the Consumer Direct website ... Terms in consumer contracts that set the price or define the product or service being supplied are 'core terms' of the contract and are exempt from the test of fairness as long as they meet the plain language requirement. -
Ford Focus Estate - Problem with a used car - CRA 28 Jul 2018 (Forum)
I havent took it to a garage yet. But if I do and face a huge bill what are my options. Can I use the 'Consumer Rights Act 2015' 30 day period, I also paid via debit not credit card (if that makes any difference). If I understand the CRA correctly I can either return the car and ask for a full refund or ask them to repair the car. -
Missing service history - what are my rights? 13 May 2014 (Ask HJ)
I recently purchased a used (2012) BMW X3 from a franchised dealer. The dealer confirmed in writing that the vehicle had a full service history and was... -
The dealer who sold us a secondhand Golf is refusing to fix an idle problem - how should I proceed? 21 Mar 2011 (Ask HJ)
I should be grateful for your advice on the following issue. My daughter bought a secondhand Volkswagen Golf 1.6 SE 2003 60,000 miles for £4,000 from a... -
The head gasket has gone a car we bought two weeks ago - should we reject it? 13 Oct 2025 (Ask HJ)
I have recently (2 weeks today) purchased a car through a sales garage. After six days the car engine warning lights came on and it went in to limp mode.... -
Can my daughter reject her faulty car? 17 Nov 2023 (Ask HJ)
My daughter bought a Mokka X Elite on the 7th August, after six days the engines management light came on. She contacted the garage who after a discussion... -
A dealer is refusing to honour a six month warranty - what do we do? 11 Apr 2023 (Ask HJ)
A friend of mine bought a car from a dealer with six months warranty. After five months the head casket has blown and they are refusing to repair it. Where... -
Buying a car online - why do I have to pay upfront? 8 Jun 2022 (Ask HJ)
I'm in the process of buying a car from a large car supermarket firm based in England.They have no outlets in Scotland so I have not yet physically seen... -
What should I look out for when buying a used electric vehicle? 21 Jun 2020 (Ask HJ)
I can't afford a new electric vehicle, but would like to buy used. What should I look for that is different to buying a traditional combustion engine vehicle,... -
A used car I bought three months ago broke down. Is the dealer responsible? 18 May 2020 (Ask HJ)
I brought Jaguar XE secondhand from a dealer in December 2019. After three months, the car suddenly stopped while driving and failed to start. A local... -
Dealer won't extend my used car's warranty during lockdown. Is this a common occurrence right now? 14 Apr 2020 (Ask HJ)
I bought a 2012 car in October 2019 from a dealer, which came with a twelve month warranty. Following Government guidelines, we have self-isolated. Consequently... -
Volvo V50 - Charges for returning a faulty vehicle 19 Oct 2019 (Forum)
Although it was purchased with a new MOT, the car failed another MOT within 1 week of purchase. I tried ringing the seller to no avail, so sent a strong email stating my views regarding consumer rights, DVSA, consumer credit act , county courts, trading standards, breach of contract and mis-selling of goods. I then contacted my credit card provider who suspended the payment. In my email I gave the seller 48 hours to refund my money and collect their car or I would act upon my above stated views. -
Water is leaking through a windscreen replacement - is the dealer liable for selling me a faulty car? 13 Apr 2018 (Ask HJ)
I have a 2012 Vauxhall Insignia. I noticed dampness in the drivers footwell so I took it to a Vauxhall dealership under warranty. After a long investigation,... -
We bought an electric car but it doesn't have the range that was promised - can we reject it? 19 Dec 2017 (Ask HJ)
My niece traded in a diesel 2013 Audi A1 for £6600 against a 2015 Nissan Leaf on PCP a week ago. This was on the basis that the Leaf would perform at least... -
The clutch in my newly bought Volkswagen Golf R is slipping - is the dealer we bought it from liable to pay for the repairs? 28 Nov 2017 (Ask HJ)
I bought a manual Volkswagen Golf R 2016 at 7500 miles in September this year. I'm the second owner. The clutch has started to slip when going through... -
Is there a 'cooling off' period when buying insurance? 25 Jul 2017 (Ask HJ)
My son bought insurance with Adrian Flux for his car. At the time of purchase he asked about cancellation charges. He was told first of all that cancellation... -
My clutch needs replaced at 22,000 miles - should the dealer replace it as goodwill? 24 May 2017 (Ask HJ)
I bought a 2014 Nissan Juke 1.2 Dig T reg in Dec 2016, with 17,000 miles on the clock. I've driven 5000 miles and now the dealership tells me the clutch...
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