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The clutch on my MINI Countryman has failed after 1000 miles - is MINI liable? 11 Aug 2017 (Ask HJ)
We purchased an approved used 2015 MINI Countryman 1.6 petrol with 11,000 miles from a Mini dealer 12 months ago. We have driven it 1000 miles in the last... -
Warranty company refuse to honour my warranty - what should I do? 19 Jul 2017 (Ask HJ)
I bought a car in April and it came with a third party warranty. Just over a month later it developed a fault and I claimed it under the warranty I had.... -
My dealer won't repair an intermittent fault under warranty, how do I proceed? 12 Feb 2017 (Ask HJ)
I took out an extra 3 year warranty, paid in full, when I purchased a Ford C-Max. I have since had an intermittent fault of the clutch pedal not fully... -
Should I get my Honda CR-V serviced sooner than my service plan requires? 31 Dec 2016 (Ask HJ)
We have a Honda Civic 1.8 and will be buying a diesel Honda CR-V 160PS soon. Both cars come with a 5 year annual service plan which seems to cover at least... -
Is an extended warranty a worthwhile investment on a three year old car? 23 Dec 2016 (Ask HJ)
I am considering buying a 2012 BMW 320i with around 28,000 mileage. I have been offered an 18-month warranty with Safe and Sound mechanical breakdown insurance... -
Need a comfortable car for a long commute 19 Jul 2016 (Ask HJ)
My wife needs a new car. She's happy with her old Ford Fiesta, but her commute is going to get much longer next month and she needs something which suits... -
Does the Mk2 Audi TT have a timing belt or can chain? 25 Jan 2016 (Ask HJ)
I have owned an Audi TT from new in 2008. In Jan 2013 when booking the service I enquired whether the timing belt needed replacing as it was five years... -
Central locking and electric window issues 21 Aug 2015 (Ask HJ)
I have a few issues regarding the electrics in my SEAT Leon Cupra 2003. I have had it for a year now. When I purchased it the rear passenger central locking... -
Can I make a warranty claim over a cracked panoramic roof? 16 Mar 2015 (Ask HJ)
I paid £46,000 for a new Range Rover Evoque last year and have recently discovered a series of cracks in the panoramic roof. I took the car back to the... -
Could you clarify how workshop rates are set for my mother? 5 Oct 2013 (Ask HJ)
Please would you clarify something for my mother, who is over 80 and thinks that the garage is trying to 'diddle' her. Her car is more than ten years old,... -
Should my SEAT Ibiza's brake discs have warped after just 11,000 miles of urban driving? 13 Jul 2013 (Ask HJ)
The local dealership where I bought my SEAT Ibiza 1.2 TSI 2 years ago has given up the franchise. I now have to travel an hour to a SEAT dealer. That would... -
My Rover 25 keyfob won't work - why? 5 May 2013 (Ask HJ)
There seems to be a problem with the locking system. Battery was bought new 10/09/12. Alternator belt 'went' and battery dead as a dodo 03/03/13. Alternator... -
Has Ford overcome the DPF problem by using an additive in its diesel engines? 23 Mar 2013 (Ask HJ)
I have followed with interest your comments on DPF problems. I have not experienced these with my own 2009 Volkswagen 2.0-litre turbodiesel, although at... -
Why was I pulled over for having no insurance after having taken out a new policy? 2 Mar 2013 (Ask HJ)
I renewed my annual car insurance on 4 January. This was done by phone, paid by debit card and the new certificate arrived by post a few days later. The... -
Is this a loophole that could be used to avoid paying parking tickets? 20 Oct 2012 (Ask HJ)
So far I have not been caught by private parking enforcers, but I have some ideas if I ever am. For example, if I'm in breach of contract with anyone,... -
Alloyed invasion 31 Jul 2010 (Ask HJ)
I bought my 2007 Ford Focus Cabriolet 2 two years ago (yes, the roof was leaking and Ford repaired it before I took it home) and I am very happy with it.... -
I sold a car which was serviced by myself and advertised it as having 'full service history' - is this legal? 18 May 2010 (Ask HJ)
I traded in a car to a motor trader. I serviced this vehicle via my limited company and stamped the book with date and mileage. We're not qualified mechanics... -
Long chainey 23 May 2009 (Ask HJ)
I am after your advice with regards to the best option for long term motoring. I presently drive a 2001 BMW 320d which has 117k miles and has started to... -
We bought a used car privately but the extended warranty isn't in our name - is this an issue? 2 Oct 2023 (Ask HJ)
We bought a Land Rover from a private seller with an extended warranty certificate. Unfortunately we have had a major fault on the vehicle which requires... -
I have £12k to replace my aging E-Class Estate - what reliable, diesel Estate do you suggest? 22 Oct 2019 (Ask HJ)
I currently have a 2011 Mercedes E250 CDI Estate, which has nearly done 100,000 miles. I do around 24,000 miles a year, mainly commuting on B roads to...
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