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How do I insure a car purchased on a PCP? 11 Jul 2018 (Ask HJ)
I am about to buy a car on PCP in order to take advantage of Volkswagen's generous deposit contribution. The vehicle will be registered new in my name... -
My insurance was cancelled because my black box wrongly recorded me speeding - what should I do? 9 Apr 2018 (Ask HJ)
I had a black box on my old car, but I recently went and got a newer car on finance. I used my old car as part of the deposit and told my insurance company.... -
European insurers focus on the vehicle rather than the driver - why don't UK insurers operate like this? 15 Feb 2018 (Ask HJ)
After living in France for some years, and insuring a car which covered all drivers, I cannot understand why UK insurers base prices on the driver rather... -
Mazda 3 - Car sold with no service history. Advice/Feedback 21 Jun 2017 (Forum)
The next day, having been told by Mazda the cost for bring the services up to date, and fix the issues would total in excess of £1000, I contacted the finance company to raise a complaint and discuss returning the vehicle to Stoneacre. Mazda also stated that the oil was so diluted it was above the mark, and there was a strange noise from under the bonnet. -
My clutch needs replaced at 22,000 miles - should the dealer replace it as goodwill? 24 May 2017 (Ask HJ)
I bought a 2014 Nissan Juke 1.2 Dig T reg in Dec 2016, with 17,000 miles on the clock. I've driven 5000 miles and now the dealership tells me the clutch... -
HELP! Just discovered I'm the second owner of a 'new' car. What can I do? 29 Oct 2016 (Ask HJ)
We bought a new MX5 from a dealer mazda 30/09/16. We went in to buy a new car whet through the sales patter never asked for any discount or add ons... -
Engine failure on used car - what are my rights? 8 Sep 2016 (Ask HJ)
Five months ago I brought a used Mazda 6 diesel - 2010 model. When I bought the car there was 59,000 miles on the clock and it was in good condition. Two... -
2005 Ford Mondeo Estate - Used Car Issue 25 Feb 2015 (Forum)
I bought a 2005 Ford Mondeo 2.0 TDCi 130 Zetec Estate in October 2014 from Evans Halshaw on finance. The car cost £1843 but in order to get finance, the total needed to be over £2000. The salesman suggested adding a 12 month warranty, which I did. On Saturday, I was coming off the motorway and down a bypass. -
Issue with a 'lost' downpayment 18 Sep 2014 (Ask HJ)
I purchased a used car from a dealership. I made a down payment of £2000 and financed the rest, which i have made two payments on at this point. I got... -
Selling mid-PCP contract - what can I do? 15 Sep 2014 (Ask HJ)
In August last year I bought a 62 plate Skoda Yeti TDi 170 Elegance from my local dealer. We traded in my wife's Octavia (£3200) and did a PCP at £345... -
Mercedes Sprinter - Warranties and where we stand 21 Apr 2014 (Forum)
On 20/12/13 we took delivery of a Merc Sprinter used van on an 09 plate, having done just over 48 thousand miles from Anchor Vans Reading on finance. Came with a 3 month/3000 miles warranties whichever came first. Husband uses it for his local delivery job involving newspapers and magazines via Smiths News.....a 7 night a week contract, so the miles creep up quickly. -
Did this distance seller breach a contract by selling his car to someone else? 7 Dec 2013 (Ask HJ)
I saw a vehicle advertised on Autotrader by a private individual. Having entered into negotiation with him we agreed a price. I subsequently sold my car... -
Thanks for your help with our mis-built Volkswagen Golf SE 23 Nov 2013 (Ask HJ)
Regarding our mis-built Volkswagen Golf VII, I wanted to advise you that Volkswagen UK contacted me within a few days of sending the letter to their MD.... -
Failed engine on Vivaro van - what are my options? 20 Nov 2013 (Ask HJ)
I lease a two year old Vauxhall Vivaro van. I’ve had it since new and covered 25,000 miles. A few weeks ago it started miss-firing when I started it up... -
Should I buy a Ford Focus or Honda Jazz, and how can I negotiate a discount? 14 Sep 2013 (Ask HJ)
I am looking to buy either a new Ford Fiesta or Honda Jazz from a local dealer. I just want a base model with no fancy extras as I don't do a lot of miles,... -
Timing chain failure on BMW 120d, is this common? 13 Jul 2013 (Ask HJ)
I have a 2007 plate BMW 120d SE, which I bought from a dealership 15 months ago. It has 67,000 on the clock and always been in the dealer network for work... -
What small economical 4WD do you suggest? 21 Nov 2012 (Ask HJ)
We've just moved to a rural area, where the twice daily school run involves 6-8 miles - each way - of narrow lanes, which are sometimes flooded and muddy.... -
Insurance write off 10 Jul 2012 (Ask HJ)
I have been advised that my car (Skoda Octavia) may be written off by the insurance company due to the age of the car (10 years old) and mileage (142000).... -
Am I being penalised for using Honda Happiness Accident Assistance by my insurer? 28 Apr 2012 (Ask HJ)
I have a 1.4 manual Jazz and would use the services of Honda Happiness Accident Assistance if the need arose. However my current insurance with Sainsbury’s... -
Sold an ex-paramedics car 11 Apr 2012 (Ask HJ)
I bought a Volkswagen Touran from an Arnold Clark superstore over a year ago. The car has had many problems during my ownership the most recent being...
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