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Can I reject my Mercedes-Benz GLC before final payment? 15 Jan 2017 (Ask HJ)
I am due to take delivery of a new Mercedes-Benz GLC next month. Should I check it and reject it before the final payment or accept it and fight afterwards? -
Can I reject a car over a scratched windscreen? 25 Mar 2015 (Ask HJ)
I have just collected our used (2012) Audi A3 from an approved dealer. On the drive home we noticed that the windscreen is severely scratched in several... -
What are my rights if my car's clutch/flywheel broke within 6 months of purchase? 9 Jan 2017 (Ask HJ)
I recently purchased a 2012 vehicle at the end of August 2016 which came with an initial 3 month guarantee and a 2 year warranty I opted to purchase. The... -
My son's new car has developed problems already, what are my rights? 30 Aug 2023 (Ask HJ)
Hello HJ, my son purchased a 2020 Peugeot 208 GT Line from a local non-franchised dealer. The vehicle was registered on 13 August 2020 and has done around... -
What rights against a private seller? 15 May 2013 (Ask HJ)
I've just bought a 71,000 mile 2004 Subaru Forester 2.5XT in an eBay auction. It was listed with a FSH. However, once I got it home I noticed that the... -
I recently bought a van that now seems faulty - can I reject it? 28 Oct 2017 (Ask HJ)
I bought a Volkswagen Crafter, with 61,000 miles on the clock, for £10,400 a week ago. The price seemed about right, although my gut told me it’s had heavy... -
I bought a car that isn't in good condition. Can I get my money back? 11 Jan 2021 (Ask HJ)
I bought a car but on collection but it was not in good condition. The transaction was done a few days ago. Can I return the car and get my money back? -
Van engine has failed after ten months of sale - is the dealer liable for repair costs? 23 Jun 2017 (Ask HJ)
My friend bought a used 2012 plate Ford Transit for her business in September 2016 for £6000 from an independent trader. After 10 months of ownership the... -
Why is our Citroen DS3 misfiring? 2 Jan 2015 (Ask HJ)
Our Citroen DS3 has developed a misfire. Any idea why and how we can fix it? -
Dodgy Dodge dealer 24 Sep 2012 (Ask HJ)
I am having a nightmare with Chrysler Dodge. My car is sitting on my drive with a defective alternator that is within warranty, but the customer service... -
Rejecting a car 21 Sep 2011 (Ask HJ)
What rights do I have to reject a car purchased in June 2010? When we purchased the car we had agreed a timescale for the main dealer to complete the... -
Are dealers liable for repairs necessary to a car for the first six months after sale? 27 Oct 2010 (Ask HJ)
Some time back you reported a legal precedent where a dealer was held liable for repairs to a car that developed faults in the first six months from the... -
My new Hyundai i20 is stuck in reverse at just two weeks old - should I reject it? 2 Jun 2010 (Ask HJ)
My new Hyundai i20 stuck in reverse and won't shift. It is back at the dealer and they are repairing the gearbox. Should I accept this or should they be... -
Warrant piece 9 May 2009 (Ask HJ)
I bought a 3 and a half-year-old BMW 120D from CarGiant two weeks ago for £8.5k. On returning to London from Devon, after my first long journey in it,... -
What are my legal rights in regards to a used car? 2 Mar 2015 (Ask HJ)
Within two weeks of buying a second-hand car, it broke down. Subsequently diagnosed as a faulty clutch. Although the dealer claims to have carried out... -
Swirl flap failure on a recently purchased used car - what are my rights? 20 May 2014 (Ask HJ)
A month ago I bought an 56 plate 55,000 mile Chrysler 300 estate for £7000. The car went to limp home mode last week and the local garage diagnosed swirl... -
What are my rights over my car's faulty brakes? 21 Nov 2016 (Ask HJ)
How many miles is it reasonable for disc brakes to last on a Suzuki Swift? It passed its MoT five days before we purchased it, only to find that it needs... -
Dealer didn't tell me my car had been repaired after a serious accident. Can I demand a refund? 18 May 2020 (Ask HJ)
Eight weeks ago, I traded my car in for a 2017 Honda Jazz. I've just noticed that the paint on the front wing looks slightly different than the rest of... -
What's causing the awful handling on my Vauxhall Vivaro? 18 Apr 2017 (Ask HJ)
I have recently bought a 2008 Vauxhall Vivaro but the handling is awful. It drifts from left to right and feels like driving on snow. It has new alloys... -
Bought a car - how do I return it? 1 Feb 2016 (Ask HJ)
I bought a used Vauxhall Insignia two weeks ago. The sales guy told me that the car had a full service history and I paid for a two year extended warranty....
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