Hyundai i10 (2020 on)

5

Connect SE

reviewed by Anonymous on 19 January 2021
5
Overall rating
5
How it drives
5
Fuel economy
3
Tax/Insurance/Warranty costs
3
Cost of maintenance and repairs
5
How practical it is
5
Overall reliability

Beware - brand new car comes with only 1 smart key

We were surprised on delivery day of our new Hyundai i10 Connect car that it only came with one Smart key and one manual key, instead of two smart keys. After complaining to the salesman that we required two workable keys, as two people were to drive the car, we were advised that Hyundai only supply one smart key and we would have to purchase another at a further cost of £215. We were extremely annoyed to find out at this late stage that the second key was an "extra", after the deal was done and monies paid. We should have been made aware of this at the start and this has taken the shine off our new car. To make matters worse, the first time we used the keys separately, I used the manual key, which set off the car alarm, with no means of turning it off, as my wife had the smart key. Very embarrassing. When I made it clear to the dealer and Hyundai that I was very unhappy with just one workable key, my complaint fell on deaf ears with both the Dealer and Hyundai Customer service. They should not allow me to walk away unhappy with my brand new vehicle.

After continued negotiations over two weeks with the Dealer, we have had no option but to accept his final offer to pay half the cost of an additional Smart key, costing me in excess of £100, for a second key for our brand new car. Since when was a second usable car key an “extra”? I rang on Monday morning 18.01.21 and Hyundai’s customer service was no help at all and did not even return the promised phone call, so I had to call back later on that day. On Tuesday I got an email from Hyundai customer queries, (which I sent on Tuesday 12.01.21 and which promised a response in 2 days) and which then referred me back to the Dealer. Hyundai customer service is abysmal.

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