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Ask Honest John

Most recently answered customer service questions
Some little while ago I bought a new LHD Jaguar XF from Stratstone, Slough and took it back to France. It was an absolutely brilliant car that developed a minor technical issue that was fixed under warranty...
I wanted to share this with you, because I am over the moon with what API Engines have done for us. If I can do anything to boost their profile with you, please let me know, as I am so grateful for all...
I purchased a MkVI Volkswagen Golf from Caffyns, Eastbourne three years ago and they have serviced it ever since. They have always been courteous, efficient and very helpful. After the car came out of...
Early in March my wife bought a brand new Skoda Fabia. When we collected the car from Benfield Skoda in Harrogate the salesman advised us that a batch of these cars had a faulty rear window wiper. He checked...
I can endorse DH of Copthorne’s comments about LV. My 2002 BMW 316 TI SE was covered by LV last year for £241 and I have just renewed it with them for £195 (both final premiums including legal expenses...
Against repeated advice in your column I decided to continue running my gorgeous Audi A6 diesel estate car beyond the three-year warranty period. 18 months later and just a couple of miles after the car...
One to add to your list of decent behaviour. I have a Golf 1.4 TSI 122PS DSG automatic registered 30-6-2009. At three and a half years old with a mileage of 12,316 the Mechatronic unit failed (the car...
Within 10 days of taking delivery of my wife's new Skoda Roomster in December the rear wiper failed. Skoda couldn't arrange repair in the week before Christmas, so it was booked in for 27 December when...
I contacted George Stokoe at Airbagman yesterday, as you suggested, and fixed an appointment for this morning. He arrived early and 12 minutes later my problem was fixed at a cost of just his callout fee...
I bought my 2007 Toyota RAV4 new with a three-year warranty. It has always been serviced at a Toyota dealer and after its five year 50,000 mile service in December 2012 I was told that there was a problem...
 

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