Thanks for your intervention regarding a problem with Warranty Direct.

Following your email of 5 Aug I received one from Warranty Direct advising they would re-assess my claim if I sent them copies of the MoT in force at time of repair, the last service bill and the repair...

VW Extended Warranty - is it worth it?

I have been offered a VW "Extended Warranty" for my soon-to-be 3 year old Golf 2.0 TDI Sport. Comprehensive cover with roadside assistance and an excess of £250 costs £254 for one year. Is this worth taking...

Alloy Wheels

I have an E-Class Coupe first registered 12.6.09 which has now covered 18,088miles. A few months ago I noticed degradation of the rear alloys and my local dealership photographed them and emailed the...

Worn out used cars

I bought a Rover 75 from a dealer 3 weeks ago and a garage check told me that the track rod ends were worn and need replacing. The dealer told me that I was given a 28 day warranty. Is this fair wear...

Pist off

I am in dispute with Audi UK over the failure of a piston in the engine of my 2007/57 Audi S3. I asked for an RAC inspection as I did not trust the garage when they said the car needed a new engine at...

7-year glitch

My 8-year old 2003/52 Honda Civic Coupe 'died' quite dramatically on the M62 when the no. 4 conrod pierced the block. Regularly serviced throughout its short life, the last occasion being July 1st. and...

Saved by the bill?

I have a two-year-old Mercedes A Class due for its B Service. If I go to an Independent Mercedes Garage will it invalidate my Warranty and Mobilo Life? If it is considered OK under EU law, which is what...

Problematic Golf Gears

We bought a new VW Golf TSI in 2009, and from new the reverse gear has been difficult to engage and get out of. The dealer has had several looks at the problem, changed the gearbox oil and fitted a new...

Does this warranty gearbox repair proposal meet the legal requirement?

I bought a used 2004 Ford Fusion manual from a dealer. The sale included a warranty with a company called Warranty2000. Soon after purchase, I had a gearbox problem diagnosed by my independent garage as...

Warranty claim refusal

I have extended warranty on my Jaguar XJ8 and have had it serviced purposly at main dealers at the regular intervals (give or take a couple of thousand miles) as not to endanger the policy. Although I...