Ask Honest John

Most recently answered customer service questions
I'd like to recommend K&M Auto-Techniks of Windsor. They are simply brilliant. As a female driver I have been pretty consistently unhappy with service I have received at garages - many, many over the years....
I would like to recommend Rowledge Garage in Farnham, Surrey, which carries out servicing and MOTs. The Volkswagen-trained staff are all experienced and conscientious. They are always very busy and I have...
I recently tried to take my 2005 Honda Civic 1.6 Vtec (9000 miles) out after five days in the garage, only to find a very loud screeching noise coming from the right front wheel. When I reversed the car...
An excellent and willing garage. Had a front coil spring break on Friday 3pm just prior to Bank Holiday weekend. Called in unnanounced. They put a guy on it straight away. Sourced parts and fitted them,...
Excellent independent BMW specialist - Steve, who worked for many years at the Reading main BMW dealer. Very pleasant, helpful, knowledgeable and much cheaper than a main dealer.
I have been using this garage for over a year now, and they maintain my old and fairly reliable BMW 3 Series. Pricing is good, service is excellent - very friendly and helpful - and they think ahead to...
Always with an eye for a bargain, I noticed a 2007, 56 reg Daihatsu Sirion 1.3SX with 18,000 miles on the clock, advertised for £4,295. Is this too good to be true? Are there any major potential problems...
I would like to recommend Eric Jude and Son (Cambridge - aka Arbury Road Garage). They are small but very reasonably priced (e.g. £5 to clean idle control valve, £40 to read fault codes, £100 to replace...
I've just purchased a diesel fuel injection pump for a Saab 9-5 3.0 diesel. I had originally contacted Saab parts, but they were quoting £1500 plus vat for an exchange. I did manage to get the part number...
Can I recommend Cedar Garage of Worthing? Very good independent garage, staffed with friendly, helpful guys who have years in the business. Highly recommended by many local people (including all taxi drivers...
 

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