Why did a minor repair to a Caterham that I hit with my Volvo V40 cost over £20,000?

My Volvo V40 2001 is due for insurance renewal and like any wise fellow I checked first on price comparison websites. But as I had reversed over a Caterham last June in a petrol station (easily done) I...

Should I inform my insurance company about a minor accident where my neighbour hit my car?

My neighbour reversed out of his driveway on Saturday and hit my car, which was parked on the highway. He is full of remorse, admits full liability and is going to submit a claim through his insurance...

Why are insurance repairs to my son's SUV taking so long?

My son recently acquired a new SUV; this was after a long delayed wait. Sadly, after two months' ownership, it was damaged while road parked. The driver responsible admitted responsibility and an insurance...

RAC Direct Insurance is to start using a panel of approved insurers - should I be concerned?

RAC Direct Insurance is moving from a direct insurer to using a panel of RAC-approved insurers. As a private motorist (pensioner), should I be concerned and shop around for other quotes? I have been an...

My girlfriend has received a spurious request for payment for a credit hire car following an accident - is it a scam?

My girlfriend was involved in an accident in Nov 2009 where she rear-ended someone at a roundabout. Her car is a company car and insurance is arranged by her employers. She admitted liability, her car...

Are spurious personal injury claims pushing up the cost of motor insurance?

An article in the motoring section recently talked about the rising cost of insurance. It failed to mention some of the reasons for these increases. 1) The high, almost obscene charges made by solicitors...

What value do accident management companies add to the aftermath of an accident?

Although my experience of accident management companies is limited to using them via a corporate lease plan, I have to say that even then, I question their usefulness. A skip delivery lorry recently drove...

Following an accident, should I contact the third party's insurance company directly and avoid accident management companies?

I had legal assistance cover on my insurance policy. After an accident my impression of their service is that they seem to be fixed on getting me into a hire car. I was wondering whether I would be better...

Are the people repairing our car deliberately delaying the process?

I think we are victims of a scam. My wife was involved in a car crash just over two months ago. Our insurers, Acromas (formerly Saga), arranged for the car to be picked up and repaired by a garage in Dronfield....

We've just bought a Hyundai i30 - should I trust the Hyundai First accident management service?

After your recommendations, my wife bought a Hyundai 1.4 Comfort just a year ago. It goes well. It's not as economical as the 1.2, of course, but we have had no problems. I have just received a letter...