Somebody insured a vehicle in my name - how do I prevent this happening again?

A debt recovery company sent a letter to me, which claimed that I owed them money on a Hastings policy. After I contacted Hastings, it transpired that I was the policyholder of an unknown vehicle with another person as a named driver. I was dealt with by the fraud department at Hastings and was advised to contact Action Fraud too. Their telephone line directs you to their website for some form filing and cuts off. It felt like just a form filing exercise and would no doubt at best be buried amongst the stats. Is there any way I can be more proactive and prevent possible further cases?

Asked on 25 September 2017 by Lee Pupins

Answered by Honest John
Yes, raise a complaint with Hastings and ask them how someone has managed to create a policy that provided payment details that don't match yours. You always have to make at least one payment to create a policy, my concern would be why they did not pick this up at the inception of the policy. Ask Hastings what action they are taking against the named driver. Also complain to the financial ombudsman service. They should also be able to get the registered keeper details from the car.
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