Volkswagen Polo warranty claim being refused - what can I do?

My daughter has a 14 plate 1.4 TDI Polo and the ACC and AC have stopped working. The local Volkswagen dealer where the car was bought second hand claim it is due to impact damage and won't cover the £900 repair under warranty. There has been no collision in the car and only a small stone chip near the front skirt of the car. Can you suggest an approach to take to get Volkswagen to repair this under warranty?

Asked on 6 August 2016 by Arthur Munday

Answered by Honest John
What the dealer means is stone damage to the condenser radiator matrix and, even though it is vulnerable, impact damage is never covered by warranty. However, these condensers are standard parts, so a car air-conditioning specialist should be able to replace it and re-gas the a/c for about £400.
Similar questions
I bought an Alpha Romeo from a dealer in March. The wheel bearing and rear boot went within two weeks and now the turbo is faulty. I have a two year warranty but they are squirming about paying by trying...
I bought a 2015 Ford Focus ST TDCi and have done 17,402 miles. It has now broken and I've been told by Ford it is not covered by warranty because the wrong grade of oil in it. It has cost me a lot of money,...
I have a 2010 Volkswagen Polo with a Parrot hands free system fitted from new (by myself). Last month the LCD screen the stereo started to show dead pixels, which gradually grew bigger and migrate around...
Related models
Neatly styled and easy to drive. Room for five. Most come with full size spare. High quality interior. Double folding rear seats give flat load area. Frugal 1.2 TDI BlueMotion.
 

Ask Honest John

Value my car