I HPI-checked a car that turned out to be a write off - am I due compensation?

I recently bought a car from a private seller. Before I bought the car I did a HPI check by text, which came back clear. When viewing I took a mechanic with me and, because the check came back clear, the mechanic and I tested the car and we agreed on buying the vehicle. Then, I found out a month or so later that the vehicle was a total loss category D write-off. I've contacted the HPI checking company that I think are at fault, who have asked me to supply to them loads of paperwork relating to the car. I find this odd. What would you suggest?

Asked on 19 May 2010 by Hedgley

Answered by Dan Harrison
Is it actually HPI that you're dealing with, or is it one of the many similar companies that are out there? HPI are covered for this kind of error - which does occasionally happen - and will pay out compensation. Obviously, they will require you to prove the error before they pay out: www.hpicheck.com/furniture/guarantee.html I'm not sure if the company you are dealing with (if it's not HPI) will be as thorough in its compensation.
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