Why is the range of my PHEV lower even when charged to 100%?

I purchased a new Volvo XC 60 PHEV in August 2025. For the first 5 months when fully charged the electric range indicated 50 miles. Then suddenly this fell to only 40 miles and won't charge further. I understand that the mileage range on electric will be less in winter due to more use of lights/heaters etc. but surely it should still charge to 50 miles as advertised in their literature.
The dealer informs me this could be due to the cold weather, however Volvo customer service has never heard of such a problem. I have used a friends home charger and had the same result.

Asked on 18 February 2026 by Fergus Doncaster

Answered by David Ross
Electric vehicle range—whether in a full EV or a PHEV—as with the remaining range or 'miles to empty' display on a petrol vehicle, is a calculation based on the available charge in the battery but also recent energy consumption. On an electric vehicle, battery efficiency is typically impacted by colder temperatures, but also energy consumption increases in the winter months due to increased use of cabin heating and battery thermal management, so we would expect both EVs and PHEVs to indicate less available range at this time of year.

Given the age of the vehicle we would still expect the battery capacity to be 100% or very close to it, so the reduced available range indicated is a result of the conditions. When manufacturers advertise the available range of their vehicles it is always prefaced with 'up to XXX miles' to reflect the fact that available range is variable and impacted by battery health, ambient conditions and driving style and cannot be guaranteed under all circumstances.
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