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Undue courtesy? 30 Jan 2010 (Ask HJ)
My experiences regarding courtesy cars have always been where the car was provided by the accident repair company. My 87-year-old sister has recently had... -
What should I look for when buying a used van? 8 Jan 2023 (Ask HJ)
I've found what looks like a great deal on a van (2017 Renault Trafic, 20,000 miles, £14,250). Is there anything in particular I should be looking out... -
Someone is taking me to court over a false claim that I hit their car - what do I do? 18 Jun 2018 (Ask HJ)
I’ve been accused of hitting another car, which is completely false. I thought it was an insurance scam but they got very threatening. I got pressured... -
My garage has charged an exploration fee - do I have any redress? 22 Dec 2015 (Ask HJ)
My daughter bought a 10k mile MINI Cooper in March 2015. In December, at £20k miles, the clutch failed. Guildford MINI Centre would not entertain a warranty... -
Paying for repairs after car hit my dog 29 Aug 2014 (Ask HJ)
A few days ago my dog got loose and ran in front of a car. Thankfully the dog only had minor injuries, but there was some damage to the car which I have... -
Where is the best place to quickly and safely sell a car? 11 Oct 2012 (Ask HJ)
My brother died recently and my sister-in-law has been left to sell his car. She will have to sell it privately. However, this places her in a very vulnerable... -
Why do hire companies like Helphire push drivers to take expensive hire cars after accidents? 23 Jun 2011 (Ask HJ)
Your letter from ES reminded me of my own experience with Helphire. My car, a C Class Merc, the cooking version, was scraped on the nearside by a bus as... -
Where can I sell my late brother's BMW 530D and Ford Fiesta for the best price? 24 Dec 2010 (Ask HJ)
I have been appointed the executor for my late brother's will. I want you to give me a fair price for the disposal of his two cars. Unfortunately the family... -
Why has my insurance premium with the NFU Mutual been increased by 50 per cent? 15 Dec 2010 (Ask HJ)
My car is insured with National Farmers Union Mutual. The renewal is due and the price is up by 50 per cent with no change at all in my circumstances.... -
Following a motorway crash in my partner's car, are we being targeted by accident management companies? 1 Sep 2010 (Ask HJ)
I am the named driver on my partner's fully comprehensive policy. I was driving her car yesterday and was involved in a motorway crash. My partner's insurance... -
Portugullible 13 Feb 2010 (Ask HJ)
I hired a car in Faro 3 weeks ago from www.myalgarvecars.com. The rental company took a swipe of my credit card as deposit. When we returned the car intact... -
The lease police 30 Jan 2010 (Ask HJ)
I read a letter in your column regarding lease purchase. HPI covers hire purchase information, not lease purchase. Some finance companies don¹t seem to... -
Fraud consoled 25 Jan 2010 (Ask HJ)
I recently replied to an Auto Trader on-line ad for a Land Rover Defender. Despite taking as many precautions as possible, including viewing at the seller's... -
Scamdal in the wind 26 Dec 2009 (Ask HJ)
Is there a scam going on with insurance companies? Two have tried it on almost one after the other. I changed my car to a different spec vehicle and updated... -
Is my friend the victim of an insurance scam? 30 May 2017 (Ask HJ)
I have a friend whose car was allegedly involved in damaging another vehicle while parking in a legitimate bay adjacent to a town centre thoroughfare.... -
How do I safely pay for a car in lockdown? 8 Feb 2021 (Ask HJ)
I'm in Manchester and there's a rare car in Kent that's available privately. I've spoken with owner extensively and we have agreed on a deal. But how do... -
Am I obliged to accept a third party's insurance company write-off decision? 5 Jun 2015 (Ask HJ)
While parked outside her home, a friend's car was damaged by a supermarket delivery van. The driver admitted responsibility and left a number to call to... -
Running up rental costs whilst waiting for a part for my Freelander 2 - should I be driving the loan car? 12 Jan 2013 (Ask HJ)
My Freelander 2 was shunted in mid-September. The other car was a write-off but there was hardly any visible damage to mine. However, the absorbent cones... -
The Rentalist 6 Mar 2010 (Ask HJ)
My car has been in for repair. I received a hire car, for 4 days, the duration of the repair to my car. One week after returning hire car, I received a... -
Something fishy 23 Jan 2010 (Ask HJ)
Whilst on holiday last year in Sardinia I hired a couple of scooters on two separate days, from a hire company in Alghero. Last week I received a summons...