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  Engine lost oil after a service 3 Aug 2016 (Ask HJ)
  Hello, Last Monday I took my Hyundai Trajet 2.0 diesel 2002 to be serviced, have a brake hydraulic issue fixed and a cam belt change. I picked up the...
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  Sold a dangerous car! 21 Jul 2014 (Ask HJ)
  Hi, a couple of weeks ago i bought a 1972 VW beetle through "a reputable auction site". The car was advertised as having 12months MOT and to "ask any questions"...
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  Faulty used car - how can I get the seller to pay for the repairs? 25 May 2014 (Ask HJ)
  A few weeks ago I bought a used Skoda Yeti. We got off to a bad start after the purchase in finding the windscreen was badly scratched by previously defective...
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  Disaffection with disconnection 26 Sep 2009 (Ask HJ)
  After a few weeks of research I purchased a 2001 VW Golf cabriolet on 6 July. The car was advertised on eBay, but due to being located only 40 miles away...
• Peugeot Partner - Vehicle won't start in garage after MOT&Service 27 Nov 2023 (Forum)
    If they can't fix it, do they have an obligation to claim for a replacement for the vehicle on their insurance? Do they have a duty to get this resolved one way or another? Does it come under Consumer Rights? Are they liable for the costs over & above the works we asked for, the service & the MOT?
• BMW 525 - False Invoice and Warranty amendment by Dealer 14 Aug 2017 (Forum)
  So what do you all think? It's clear they are trying to avoid any protection we might have through our consumer rights. We could just give the car back but we did get a good price. Where do we stand after 3 months, once the warranty expires, does the fraudulent invoice/contract matter after 3 months? Many thanks in advance for any advice.
• Nationwide road tolls plan 8 Aug 2006 (Forum)
  A DfT spokeswoman said: "The Government has been very clear about the need to explore road pricing as a way to tackle congestion. "It is only right that we explore what legislation might be required to do this. Queen's Speech "With any scheme it will be important that the motorist can see the benefits - improving reliability and tackling congestion."
• Buses:I am so angry I could explode! 29 Jan 2005 (Forum)
  Second option bus: 1 change £22 cost plus £3 for headphones to watch TV. Journey time 7 hours. Journey time a bit long, but price is right and time is not critical so me thinks go for it. As a precaution check with a human the coach time and he agrees 8.05am this morning as time. Wake up this morning check on internet again and time has changed to 8.35am.
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  Faulty gearbox 17 Dec 2012 (Ask HJ)
  In April this year I bought a 61-plate Hyundai ix35 2.0-litre diesel Style from Milton Keynes Hyundai. The car was seven months old when I bought it, and...
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  Car not of a satisfactory quality. What are my rights? 9 Aug 2016 (Ask HJ)
  To mark my wife's 50th birthday in April 2015 she decided to buy a Mini. After test driving a Main Dealer Demonstrator, I she purchased it with 3500 miles...
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  Have I bought a lemon? 1 Nov 2012 (Ask HJ)
  Having been impressed by my husband's i20 I test drove (twice) a used Hyundai ix20 1.4 CDTi Style on 15 October 2012 as I was looking for a suitable replacement...
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  Warranty company refusing to pay for new clutch? 3 Oct 2015 (Ask HJ)
  We bought a December 2010-registered Renault Grand Scenic 1.5 dCi in late July with 39k miles on the clock from a used dealer. When we bought the car,...
• VW Polo - Advice Needed For The Best Possible Outcome 6 Apr 2024 (Forum)
  I went to the garage the following week to view the 'damage' and it just didn't look/feel right I told the owner I would arrange for an independent inspection which I have paid for. The report has now come back and contamination from flood water some weeks previous was the (very basic version) cause.
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  Why does our Honda CR-V emit black smoke when we accelerate? 23 Oct 2017 (Ask HJ)
  I have a 2009 Honda CR-V CDT-i with 60,000 miles on the clock. Under heavy acceleration there is black smoke out the exhaust - a fair amount. We have done...
• Renault Modus - Faulty Renault Modus 1.5dci,Legal Advice required. 11 May 2016 (Forum)
  Not happy with the reply i sent two recorded letters to the dealer asking to cover the full cost of the repairs under the consumer right act 2015. He replied saying he wouldnt cover the cost,the fault wasnt present at time of purchase,or within 30 days.So next i tried the Credit Card they said they would do a "chargeback" even though i asked for a section 75,i emailed all the details and sent them to the bank.
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  Who's to blame and what redress do I have and with whom? 18 May 2010 (Ask HJ)
  I bought a Citroen Berlingo 1.9 Diesel van on a 52-plate (2002) with 89,200 miles from a local garage on the 30th March 2010. Within the first week, the...
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  What is the clicking sound my Renault Megane makes on full lock of steering? 5 Jan 2017 (Ask HJ)
  I own a 2013 Renault Megane 1.5 and I noticed yesterday a clicking sound coming from the driver's side on a right turn at full lock, though it does happen...
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  Bought faulty car 20 May 2016 (Ask HJ)
  Hi I have been in touch with the citizens advice and they have referred my situation to the trading standards. What happened was we bought a second...
• BMW X3 - Faulty car, dealer ignoring me 1 May 2024 (Forum)
  I have now sent him yet another email (he reads his emails as he did respond to me initially) stating that I require him to act under the Consumer Rights Act 2015, and that he has the choice to repair, or take back the car. The RAC warranty has a clause that any faults found within 6 months that could be deemed to have been present when the car was sold, would be the liability of the dealer.
• toyota auris hybrid 63 plate 70k mileage - Dealer sold me an unroadworthy car......... 17 Jan 2022 (Forum)
  I basically either wanted a refund or the repairs fixed by Toyota dealership or at least the catalytic convertor fixed by them and the rest I would have allowed him to do. I had sent him one notice about my consumer rights about rejecting within the 30 days I then sent another letter and email and then gave him the option of sitting with a mediator which he again refused and I myself contacted the motor ombusdman and they said they couldn't help as he was not accredited.