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Warranty company refusing to pay for new clutch? 3 Oct 2015 (Ask HJ)
We bought a December 2010-registered Renault Grand Scenic 1.5 dCi in late July with 39k miles on the clock from a used dealer. When we bought the car,... -
Why does our Honda CR-V emit black smoke when we accelerate? 23 Oct 2017 (Ask HJ)
I have a 2009 Honda CR-V CDT-i with 60,000 miles on the clock. Under heavy acceleration there is black smoke out the exhaust - a fair amount. We have done... -
Who's to blame and what redress do I have and with whom? 18 May 2010 (Ask HJ)
I bought a Citroen Berlingo 1.9 Diesel van on a 52-plate (2002) with 89,200 miles from a local garage on the 30th March 2010. Within the first week, the... -
What is the clicking sound my Renault Megane makes on full lock of steering? 5 Jan 2017 (Ask HJ)
I own a 2013 Renault Megane 1.5 and I noticed yesterday a clicking sound coming from the driver's side on a right turn at full lock, though it does happen... -
Bought faulty car 20 May 2016 (Ask HJ)
Hi I have been in touch with the citizens advice and they have referred my situation to the trading standards. What happened was we bought a second... -
How can you be so dismissive of the problems caused by the emissions upgrade? 1 Apr 2017 (Ask HJ)
How can you be so dismissive of the problems your readers are reporting shortly after implementation of the VAG emissions upgrade? We know that soot increases... -
Legal position with car bought at dealer but has suffered catastrophic engine failure 30 Dec 2012 (Ask HJ)
My Father-in-Law (a 79 yr old OAP) bought his Grandson a second hand car from a local dealer in Aug 2012 so that he could get to his University placement... -
Industrial fallout on Skoda Octavia 15 Jun 2015 (Ask HJ)
We bought a new Skoda Octavia Estate in September 2014, and when we went to collect it we noticed it had small marks (dirt / drops) all round it. We pointed... -
We were ripped off with a clocked, faulty car - what should we do? 13 Jun 2010 (Ask HJ)
We bought a car with our wedding money about seven weeks ago from a dealer. We found the dealer to be very nice and we test drove the car, and although... -
Why won't Motor Codes help with a serious Mercedes-Benz rust issue under warranty? 10 Aug 2013 (Ask HJ)
This is the response from Motor Codes regarding the premature rusting of my Mercedes-Benz E-Class that has not been rectified under the Mercedes-Benz 30-Year... -
I believe a have been mis-sold a car - do I have any rights? 6 Jan 2017 (Ask HJ)
Three weeks ago I purchased a used Ford C-MAX from a local dealer. The part exchange vehicle was a 1.6-litre Ford Focus with a 125PS petrol engine and... -
What are my chances of claiming against the dealer who sold me a faulty Jaguar XJ? 1 Jan 2017 (Ask HJ)
I bought a 2012 Jaguar XJ for £15,500 from a small dealer and it had done 111,000 miles. Took it for a service and cam belt (which I knew it would need)... -
Car rear brakes seized within 2 months of purchase in warranty - who is to blame? 24 Dec 2013 (Ask HJ)
We bought a car from a small garage in November. Before we got the car it needed an MOT and service, which the garage did for us as part of the deal of... -
Irreparable damnage 25 Jan 2010 (Ask HJ)
I work within the car body repair industry and you are right in branding it a semi-legal rip-off. It is becoming virtually impossible to run a car body... -
Separate featurette: 3 Oct 2009 (Ask HJ)
On July 25 2009, you answered a letter by P.M. of Kineton who had received a "penalty" for overstaying while parking to eat at McDonalds. You advised the... -
Rejecting a car as not fit for purpose 19 Jan 2013 (Ask HJ)
In August 2012 I bought a 2008 BMW 330i from my local main dealer. The car appeared to be in superb condition with around 15,000 miles on the clock. However,... -
I think I've been mis-sold a car - what should I do? 21 Jan 2017 (Ask HJ)
In September 2016 I bought a new Land Rover Discovery Sport. I test drove the car at one dealer but bought from a different one who offered a better price....
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