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If rainwater leaked into my new Ford Kuga can I return it as not fit for purpose? 26 Sep 2016 (Ask HJ)
I have a fault with my 6 month old Ford Kuga. The windows chose to open themselves on a very stormy rainy night and now I am driving a pond. I don't expect... -
Paintwork damage - what are my rights? 26 Jul 2016 (Ask HJ)
I bought my car new from a dealer four years ago. However, a year ago, the paintwork started bubbling on one of the doors. The dealership looked at the... -
Rejecting a faulty from new Mercedes-Benz M Class 31 Jul 2012 (Ask HJ)
From new, my now 18 months old has a gearbox fault , my Mercedes dealer has had the car several times, the last was for 4 weeks. They have admitted that... -
Faults found in second hand vehicle bought less than 48 hours ago 18 Jun 2012 (Ask HJ)
I bought a second hand minibus less than 48 hours ago. Queried sluggishness and black smoke coming from the exhaust with the buyer on the drive home (over... -
Cut and shut, what are my rights? 27 Jul 2011 (Ask HJ)
I previously contacted you as I thought I may have a Cat D cut and shut vehicle. I have now confirmed that the car is cut and shut and was hoping for... -
Dealer dispute 8 Mar 2011 (Ask HJ)
I am in dispute with a dealer. I returned a used Mazda to them on the grounds that on three occasions the engine management light came on, the car lost... -
Our Mitsubishi Grandis is suffering a recurring wiring fault - should Mitsubishi replace the car under warranty? 1 Jun 2010 (Ask HJ)
I have a 2007 Mitsubishi Grandis still under warranty. The car developed a wiring loom fault and, after several abortive attempts to replace it (wrong... -
Previous crash damage was not disclosed on a car I now own - what are my rights? 8 Dec 2017 (Ask HJ)
In December 2016, I purchased a 2015 Ford S-Max from a Ford dealer. The vehicle was Ford Direct with a two year, unlimited mileage warranty. Recently my... -
Faulty van - am I entitled to a refund? 20 Apr 2015 (Ask HJ)
I bought a new Citroen Berlingo in 2012 and within months of ownership it developed oil leaks. It has been reparied on three occasions, but the problem... -
Selling a used car - what are the buyer's rights? 29 Oct 2013 (Ask HJ)
We are selling my wife’s 2006 Ford Fiesta privately in the next few weeks. It has done 30,000 miles. I am not aware of any faults on the car, but what... -
I unknowingly bought a pre-registered car - what are my rights? 4 Apr 2017 (Ask HJ)
I bought a car two months ago and haven't received the registration document. I've contacted the DVLA and found out that they don't have my car details... -
Legal rights after buying faulty used car 28 Dec 2015 (Ask HJ)
Hi HJ & Team. A question regarding our legal rights. We bought, approximately a month ago, a 2006 Ford Fusion 1.4TDCi Zetec with about 70k miles on... -
I was sold a car that turned out to be an ex-hire car - do I have any redress? 19 Aug 2019 (Ask HJ)
I trade in second-hand cars. I recently purchased a car which turns out to have been an ex-hire car. The seller owns a small hire company. In May this... -
What car checks are done by dealers? 8 Feb 2017 (Ask HJ)
Can I expect that a dealer will have done a car check and will know the car history if I purchase a car from them? Can I trust them not to sell me a car... -
Is a dealer legally obliged to declare a car as an import? 5 Dec 2016 (Ask HJ)
We bought a new Porsche Macan through an independent dealer 12 months ago and later found out that the car was an import from Cyprus. We are not happy... -
Dispute with a finance company 22 Feb 2012 (Ask HJ)
I bought the above MINI in 2009. I 'scrapped' a perfectly good 16 yr old Volvo for this car and wish I hadn't! I've had nothing but problems with it since... -
Warranty Mis-Direct 5 Sep 2009 (Ask HJ)
I recently purchased a warranty through Warranty Direct following a recommendation in one of your articles. Sadly, my experience with them is not good.... -
I got a customs import and VAT bill for a delivery of parts from Europe. Is this right? 10 Feb 2021 (Ask HJ)
I purchased some window seals for my historic Mercedes recently. I was shocked to receive a customs import and VAT bill before delivery could be made.... -
Dealer sold a car without an MoT - what should I do? 3 Jan 2022 (Ask HJ)
My daughter bought a car and picked it up today and the garage told her to go buy the road tax. She went to the post office and found out the car did not... -
Faulty Toyota Yaris gearbox - what are my options? 21 Dec 2021 (Ask HJ)
My daughter bought a new Toyota Yaris auto hybrid in September 2021. Last week she had a warning that the brakes were faulty and a loss of power. The dealer...
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