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Could you publish my positive experiences with Warranty Direct? 30 Nov 2013 (Ask HJ)
We have had Warranty Direct cover on our Citroen C6 for two years now. During that time we have had cause to make, I think, three claims, the latest after... -
Where can I accurately test the true mpg figure for my 2010 Vauxhall Astra? 16 Jun 2011 (Ask HJ)
I am contacting you as I have exhausted all lines of reasonable negotiation over the past six months with both the dealer and also Vauxhall themselves.... -
Chattering Class 24 Jul 2010 (Ask HJ)
I have owned a series of S-Class Mercedes. At least ten in a row, all wonderful, and all petrol. Recently, against my better judgement, I bought an ex-demonstrator... -
Cutting down from two cars to one 30 Jun 2013 (Ask HJ)
Age, economics and common sense has prompted us to cut down from two cars to one. Our present cars are a 2009 Honda Jazz 1.4 EX (20,000 miles) and a 2005... -
My insurance company won't cover my car after I changed the number plate - where do I stand? 19 May 2025 (Ask HJ)
I bought my vehicle in January 2025. For my birthday in April my partner bought me a private plate for the car. I changed the plate through DVLA and notified... -
How good is the Honda HR-V? 7 Jul 2016 (Ask HJ)
I am looking to downsize from my Honda CR-V. A petrol automatic is essential and I am considering buying a Honda HR-V, which seems to be a good step down... -
Pink panter 28 Aug 2010 (Ask HJ)
I own a 1997 W202 Mercedes-Benz C180 Elegance Automatic, which has covered 115,085 miles since new, and has a Full MBSH, and is shortly due in 3,000 miles... -
Why are disabled drivers using hand controls discriminated against by insurance companies? 23 Jun 2010 (Ask HJ)
My car insurance is due to expire and my provider for the last two years wrote to say they were stopping this service, but that they would look for a new... -
Why has our car insurance increased by such a huge amount? 27 Jan 2025 (Ask HJ)
For some time I have had a multi car policy with LV which covers a new Toyota Yaris Excel in my name and a Toyota IQ in my wife's. I am 81 and my wife... -
Roadside scams in London - be warned... 9 Oct 2012 (Ask HJ)
Due to our slow moving traffic in central London a variety of scams have been invented to part motorists from their money. Sad to say I fell prey... -
How should I proceed with the garage that sold me a BMW 118i with a faulty battery? 15 Dec 2010 (Ask HJ)
I bought a 2-year-old BMW 118d last May from the local BMW dealer. It is a fantastic car, but the stop-start function didn't work from day one. I reported... -
Moby trick? 18 Apr 2009 (Ask HJ)
I qualify for Mobility and would like your advice. Up until now I have always claimed the allowance and purchased a used vehicle approx 3 years old, such... -
Why are my rear brake pads wearing out before the fronts? 28 Jan 2019 (Ask HJ)
My wife's MINI has just failed the MoT as the rear brake pads were worn to 2mm. Is this normal? We have had the car from new and it is just three years... -
Why does our MINI One use so much oil? 30 Oct 2016 (Ask HJ)
Our MINI One 2011 is using an excessive amount of oil. The problem has appeared quite suddenly. In the past 4000 miles the car has used two litres of oil.... -
I was mis-sold a pre-registered car, can I claim for the decrease in the vehicle's value? 13 Apr 2018 (Ask HJ)
I bought a new Volkswagen Golf in October 2017 for my daughter. It cost £17,613 from an online broker and came with a written contract for a new car with... -
Are petrol particulate filters problematic? 10 Feb 2025 (Ask HJ)
My daughter's three month old Kia Sportage mild hybrid petrol automatic recently flashed up an instruction to re-generate exhaust filter having covered... -
What's the most reliable estate car to buy for under £3k? 29 Feb 2024 (Ask HJ)
I need an estate car with a large boot space. It must be reliable, have good fuel economy and low tax. It must cost less than £3000. I am currently a... -
I had an accident in France but am getting nowhere with my claim - what can I do? 22 Oct 2018 (Ask HJ)
I had a car accident in France in August. A lady drove into the back of my car. I was only third party covered on my insurance so am using a no win no... -
A drunk valet driver crashed my car - how do I claim if he won't report it to his own insurer? 6 Nov 2017 (Ask HJ)
My car was involved in an accident last week. It was being driven by a valet parking driver (driving towards Gatwick to meet us at the airport). My car... -
Just bought a 10 year old BMW that had an undisclosed engine issue - do I have any recourse for the £2500 repair work? 21 Aug 2017 (Ask HJ)
I bought a 10 year old BMW 3 Series cabriolet from a private seller two days ago. It had 74,000 miles on it and nearly full service history (missed 1 in...
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