EV400 90kWh 400ps S Auto AWD 5dr

Garbage along with Jaguar/Land Rover as a company

Want to give a fair unbiased and honest review of being an 2019 ipace owner of 4 years. Firstly the car has been very unreliable, in four years it's gone from 17k miles to 33k miles. In that time the car has been towed 3 times for leaking windscreens, brake and aux battery failures and multiple steering rack failures. Early on in 2021-2023 I'd say the customer service during this time at Edinburgh Newbridge was ok, prompt text messages, always had a courtesy car, had to battle a bit to get things covered on warranty but overall the best possible experience from a problematic car.

From 2024 though the experience has not been so good. When my car got towed in for the steering rack failure in December they had no car to offer me. It took loads of chased phone calls to find out when It will be looked at, and I was promised calls back numerous times but often didn't happen. In this time I had to escalate to Rory the site manager several times, often "he was in a meeting" or I had to quote consumer rights act and raise complaints at JLR online just to get things moving. It took 4 weeks to get the car fixed on warranty and sent back. I had to source my own hire car but after multiple escalations they did cover the cost. Fast forward to May I no longer have a warranty because it went up to £1500 a year. The steering rack failed again for a parts issue once again towed to site. After a diagnostic fee they charged me (which they eventually waved) it was found the rack failed due to a parts issue. 2 weeks later without a courtesy car they eventually repaired it only to damage another part in the workshop. Admitting their fault they fixed that the next day. I drove away hoping that was the last of it and looked to part exchange the car asap. I had a part ex lined up and 2 days later the steering went again! I had to cancel the part ex and lose a bit of value on my part ex value.

I drove it in again exhausted by the whole ordeal they fixed the ball joint attached to the steering a few days later. This time to be fair they gave me a courtesy car for that 1 day. Originally saying they were going to charge me they eventually waived it as it could have been caused by the rack failing twice.

As soon as I got the car back after a total of 7 weeks of it off the road in 6 months, I left it on my drive and had a home delivery part exchange to another brand. Just driving the thing gave me anxiety waiting for the next thing to fail so I didn't touch it. Finally it's gone and for me that's good riddance to JLR for me.

Personally I will never buy a land rover or jaguar again after this. In 25 years of driving I have never spent so much money on a car with so low mileage only to have these many problems and poor customer service. The response time was too slow, I expected a car when it was not my fault and tbh I should have been compensated more for not having a car for so long. JLR need to start acting like a premium luxury brand again cause right now you are likely to get a better experience and save a load of money owning a mid range brand.

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