The ten months gives it away plus they're checking their clients histories at the moment, I've seen a few people who have been asked for back dated premiums.

Assuming you did not declare the conviction, then they can back date the premium you should have paid had you told them.

If you're confident you did tell them, then you need to send them a letter marked "Official Complaint" (Ideally by recorded delivery). They have to properly investigate the matter and report back to you (They get quite a while to do this). The address to send it is in your policy booklet.

Mention that you are certain you disclosed the conviction and ask them to listen to the recordings of your calls. Keep the letter polite and concise.

Mention that should you not receive a satisfactory response that you will perform a S.A.R on them for a copy of the date they hold on you and transcripts of all calls. Also that you reserve the right to refer the matter onto the Ombudsman.

(The S.A.R costs you £10 but can be very helpful, google "ICO SAR"

Nice bonzo dog - "Serial Complainer". Its what these forums are here for, if you don't like that i am here to ask for help, and for help only....sod off replying to any of my posts. Others don't have a problem.

Everyone else - thanks...my main point is that i never knew that they could come after you for the money and i found INFACT bonzo dog, that it was Admirals fault because my original docs stated i told them i had it on there, got a refund of my calls!

Sorry for the confusion...

Edited by Med on 12/08/2012 at 20:08

What does SAR stand for/mean in the context of applying for transcripts of telephone calls, please?

Subject access request in the context of the Data Protection Act.