Just thought I would share you my awful experience dealing with an Rac dealer and the rac conciliation process , bought a Ford Focus back in May from an Rac dealer in good faith the website advertised Rac warrantys and 40 years in the trade with glowing reviews and I trusted them - mistake no. 1 !!!

6 weeks later my gears were not quite right so I took it to an rac approved garage and unfortunately they found a serious oil leak from the gearbox area , the car was advertised with a new clutch (Nov. 2017)and it would take 5 hours to diagnose the fault although the mechanic thought it was caused by the new clutch not been fitted correctly.

I immediately contacted the dealer and eventually he agreed he would take it back and get it fixed under the warranty , unfortunately he kept putting it off and eventually ignored me for about 6 weeks. I contacted citizens advice and sent out 2 letters outlining the problem and demanding a fix or refund.

At the end of the 6 weeks I received a letter from the dealers stating I knew of the issue when I bought it and I didn't deserve anything(absolute lies) . So contacted the rac and they started the process of conciliation process - mistake no.2!!

To cut a very long story short after another 5 to 6 weeks I was told by the rac that there team of experts didnt believe was caused by the clutch and more evidence was needed . I got the car fixed and as there was oil contamited inside the clutch I had that changed and treatment into the gearbox (as I coudnt afford a new gearbox as wel as a clutch )

Although doubting this would be covered in the warranty as the problem existed when I bought the car the garage then applied for this and had it turned down by the rac.

The original garage that fitted the clutch in November was over 300 miles away and I just didnt have the time to take it there to get fixed.I also found the original advert stated 6 service stamps when there was in fact 2, more lies

Rac has now told me the dealer is closing down although they are still selling cars

Last email from Rac contained this statement -

"You had previously provided me copies of the invoice for the work carried out to the clutch in November 2017, which had the address and contact details for the dealership who carried out the work. As the work was carried out prior to ###### acquiring the vehicle and as they did not authorise this, they would not be responsible for the work completed. This responsibility would fall solely with the garage who completed the work under their relevant parts and labour guarantee."

This tells me any car bought from an Rac dealer that has had work done to it prior to buying it even if it is at fault would not be there responsibilty .

unfortunatly the dealer and Rac are giving dealers a bad name and I will never ever buy a car from a dealer again .