N/A - Insurance

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Thu 28 Aug 2014 13:49
N/A - Insurance - kerbed enthusiasm

I've just taken my daughter off our car insurance and the administration fee was £26. I don't have any knowledge of the insurance industry but I find it difficult to believe that removing a driver incurs this level of cost to the insurer. If it was a bank fee I'd have no hesitation in quibbling.

Can anyone shed any light on this?

Edited by kerbed enthusiasm on 28/08/2014 at 13:49

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Thu 28 Aug 2014 14:35
N/A - Insurance - double_tap_that

Its usually in the small print that any changes accurs a charge.

My insurance charges me £30, They dont say it when you take the policy out, but worth asking when your looking at quotes.

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Thu 28 Aug 2014 16:10
N/A - Insurance - Bromptonaut

Whether you can reconcile it with real cost is pretty academic. It's just another way of getting back cash lost as the market has got more competitive.

Worth making a fuss if you were not told but as already advised only ral way to kick back is to make sure question about adjustment fees is asked when renewing/re-competing.

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Thu 28 Aug 2014 16:28
N/A - Insurance - skidpan

In the small print on our policy it clearly tells you there is an admin charge for changes.

But it also tells you that if you make the changes on-line there will be no charge.

Done it a couple of times, no hassle at all and free.

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Thu 28 Aug 2014 18:39
N/A - Insurance - kerbed enthusiasm

Bwah! Never thought about doing it online!

"Whether you can reconcile it with real cost is pretty academic."

One could have said his about the banks charging ridiculous fees at one time. The public objected and the banks had to admit that the charges were not compatible with the real costs. Why do we do not apply the sense of social justice to insurance companies?

Edited by kerbed enthusiasm on 28/08/2014 at 18:43

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Thu 28 Aug 2014 19:07
N/A - Insurance - RobJP

My approach is somewhat different :

Insurance :Yes, Mr P, there is an admin charge of £xx for that change.

Me : if the charge is made, then I will not be staying with you come renewal time

Insurance (and this has ALWAYS happened) : We'll waive the admin charge.

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Thu 28 Aug 2014 19:59
N/A - Insurance - dacouch

The courts did not rule against the banks

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Thu 28 Aug 2014 20:46
N/A - Insurance - oldroverboy.

The courts did not rule against the banks

I

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Thu 28 Aug 2014 23:02
N/A - Insurance - oldroverboy.

Sorry, post got garbled....

When I recently called my insurers i had already found a cheaper deal and pointed out that if a change of address was going to cost me i would simply cancel and purchase a new policy.

Result no charge.

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Fri 29 Aug 2014 01:00
N/A - Insurance - Manatee

We have just been charged £47 by Prudential - a quarter of a year's premium - for cancelling a policy.

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Fri 29 Aug 2014 16:53
N/A - Insurance - martint123

I've been caught as well when adding my brother to my policy (the actual policy reduced by a couple of quid, but the admin fee was £20-ish) but the charge was in the paperwork so I accepted it. They are all the same now - everything an extra to keep the headline charge down for the search engines - so I guees our fault??!!??

I guess they have to issue a new certificate of insurance and update the MIB database as well.

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Fri 29 Aug 2014 18:10
N/A - Insurance - peg

In the small print on our policy it clearly tells you there is an admin charge for changes.

But it also tells you that if you make the changes on-line there will be no charge.

Done it a couple of times, no hassle at all and free.

Hi,

Changed mine online last month to new car, charged £26. plus a further £25 for remaining 6weeks the policy had to run, as Swiftcover is done online and you print out Docs. cheeky.

When renewal came they wanted almost £100 more for new car in lower group and would not meet lower quote found elsewhere.

Now gone elsewhere.

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Fri 29 Aug 2014 23:44
N/A - Insurance - alan1302

When renewal came they wanted almost £100 more for new car in lower group and would not meet lower quote found elsewhere.

Now gone elsewhere.

And that's why they charge extras. Most people go for the cheapest so the companies have to reduce their prices so they look cheap online and then make their money for when people need to make changes.

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Sat 30 Aug 2014 06:55
N/A - Insurance - oldroverboy.

And that's why they charge extras. Most people go for the cheapest so the companies have to reduce their prices so they look cheap online and then make their money for when people need to make changes.

I see the arguement for, but that is now 2 (two) times i have changed addresses this insurance year, the first time i actually got a refund and no "service charge" as I had checked the cost of a new 1 year policy at the lower rates and calculated the refund including admin charge. When i told them this I was not charged any admin fees and a part refund was given.

Due to things not working out. moved back to old address, but told no extra premium or admin fee charged, as had house insurance with them too. Their policies are competitive in the online searches and also on their own website. But I guess it also comes down to good ncd, no at fault claims for years forboth of us, and a landline (not 084something number to get them on.) Will i renew with them this year, probably. and they are a subsidiary of one of the big expensive household names too..

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