Hi All

Apologies in advance for the long read but at my wits end with the unbelievable incompetence of Jaguar and the actual risk to life their vehicle poses.

I'm the unfortunate owner of an approved used I-pace model 2020, under jag approved used warranty until the end of the year. The vehicle has had persistent Charging and 'high voltage system' faults which occur frequently when trying to DC charge it.

It has also had 1 brake failure attributed to one of the 12V batteries (replaced a few months back)

Car has been at dealerships (2 different ones) a total of 4 times, with a month taken at a time and no escalation as they can't 'replicate the fault' for the high voltage and charging errors. (note that there are multiple jaguar roadside callouts documented, videos and photos from my side showing these dash errors but they disappear and seemingly can't be brought up by the team the dealers get it)

As I paid the deposit with my credit card I've started a section 75 claim but it's stuck at the 'get an independent assessment stage advising of fault and repair cost' which I'm not sure who to approach as it's a specialised vehicle where the manufacturer is best qualified and least cooperative.

I've started a claim with Ombudsman too, so will see what happens although I suspect I'll lose out a few thousand quid because I've had the car for a year despite faults since day 5 of ownership that haven't been resolved.

It also had another brake failure recently which by some miracle didn't end my life. I'd read articles and horror stories on I-paces, and like many thought there's some kind of user error. But this was a brief 20 minute journey, in the middle of the day and while approaching a roundabout off a high speed road, the car refused to brake. I was wearing normal footwear, no health issues, no obstacles or doormats on pedals or anything like that and had a few terrifying seconds of trying to pump the brakes, hit the brakes anything with the brakes while steering into the safest option - i.e. smashed over the roundabout where the vegetation slowed me down as well as the loss of a couple of tyres. Police closed a lane and got me recovered and I had to report to insurance who arranged via their garage to replace a couple of tyres and maybe gave the car a polish (surprised not more damage but could be lack of a thorough check by them). I'm due to collect the cursed vehicle tomorrow which feels like a disaster waiting to happen.

If you've made it this far, I'd appreciate if anyone has any advice. Example questions like:

1) section 75 claim needs independent assessment. Does anyone know of any facility that can check the car, review my photos and errors and hopefully give some kind of report or letter? Ideally in Central Scotland? Any recommendations appreciated.

2) I feel there are legal implications here, is this a waste of time, or is it worth doing something. I think legal protection via insurer will likely only be for personal injury unless there's things I'm unaware of. My home insurance has legal advice? or do organisations exist that can help which I've missed?

3) Shall I contact DVSA or media?

Current status is being bounced around by the dealership, the client care and the assist team, all of whom don't talk to each other very efficiently and pass the back. There is nobody I've come across within the Jaguar network that cares that this car has unsolvable faults and also can cause accidents. There is no doubt the errors will occur again (especially when DC charging on longer journeys) and the car will get recovered by Jag assist, to the branch who won't 'replicate fault' and return it to me. Rinse and repeat until the warranty finishes then I suspect they'll magically find a £10,000 repair they can do to the entire battery and charging system.

Worst company I've ever dealt with by some margin, and that was before the brake incident.

Really really appreciate any input, I've tried the I-pace forum but it's a mixture of suffering owners and the lucky ones with functioning models who won't understand that it's possible for all the above to be true. Hoping some experienced automotive industry contributors here have an idea as I'm a bit lost.