My dealer refused to provide a hard copy of the owner's manual - is this fair?

I have a new car on order and I asked for a hard copy of the manual. As I'm a mature driver, I prefer this format rather than trying to read it on the screen in the car or on a phone. Volvo response was...

Should my used car have been supplied with an owner's manual?

I bought a Ford Focus Zetec 1.0 EcoBoost but was not supplied with a manual (I was told by the dealership that they no longer provided them). Checking online neither does it seem online versions are available....