Running up rental costs whilst waiting for a part for my Freelander 2 - should I be driving the loan car?

My Freelander 2 was shunted in mid-September. The other car was a write-off but there was hardly any visible damage to mine. However, the absorbent cones behind the bumper and the bumper itself have had...

Courtesy car. Am I entitled?

I am insured with Diamond and on the 27th December, whilst out driving in a car park a woman came out of a junction, didn't stop and went right into the side of my car. She blamed me and said it was my...

Insurance - a happy ending, and a question

During a recent visit to Belgium, I hired a car for a day and managed to put a small dent in the rear door. As the damage excess was £1200 I had to pay the cost of £420. I had insured the excess with a...

The Axemen cometh

I recently saw your advice to a Honda Jazz owner saying contact Honda Happiness Accident Assistance rather than his insurer in the event of an accident. On the same basis, in the event of an accident in...

Can I trust Fiat's 'Call Fiat First' accident management scheme?

As a fellow owner of a Fiat 500 you may have received a copy of the "Call Fiat First" booklet from your Fiat dealer. This asks you to call 0844 209 2583 number in case of accident or theft of the car....

Replacing my E200 Mercedes-Benz with a newer diesel version.

I am considering replacing my W124 Mercedes-Benz E200 estate with a newer post facelift W211 E-Class estate. I was wondering if you think an older car with lower mileage or a newer car with higher mileage...

Bogus collision driver is trying to scam money out of me

Last night I drove very close to a 2001 Peugeot 306 in my Volkswagen T4 at around 3-5mph on a petrol station forecourt. I avoided it altogether, but the inebriated passenger got out and started ranting...

Is Peugeot's Accident Assistance service worthwhile?

I recently took my Peugeot to a main dealer for its first MOT. When I collected the car they offered me "Peugeot Accident Assistance". Is this just another accident claims company or does it offer real...

Pothole damage - personal details request

In August I had the misfortune to damage an alloy wheel, tyre and tracking geometry when I accidentally ran into one of Sheffields notorious 'pot holes' in the highway. I have completed the claim forms...

Is Vauxhall's Car Accident Scheme worth using?

Vauxhall has contacted me about a free Car Accident Scheme who, should I have an accident, I am advised to call before contacting my insurer. I would value your advice please.