Most recently answered financial ombudsman service questions
I recently attempted to change my insurance policy as I had a change of vehicle and the premium went up by £440. When I questioned how this could be, I was given the explanation of increased risk, breakdown,...
My father-in-law recently passed away and I have been tasked with selling his one year old car. Up investigation it seems he had been given really bad advice by the car salesman. When he traded in his...
A guy drove into the back of my old trusty Volkswagen while parked and unattended outside of my house. The amount of damage has been enough to be declared a write-off. The driver wishes to pay for the...
Two years ago I was knocked off my motorbike by a driver who admitted full liability. I notified my insurance company, who said they'd put me in touch with an accident management company who would handle...
We were sideswiped on a dual carriage way. The other driver was prosecuted and found guilty of driving without due care and attention, as well as leaving the scene of the accident. Our insurance company,...
I had a black box on my old car, but I recently went and got a newer car on finance. I used my old car as part of the deposit and told my insurance company. They told me to remove the black box, wrap it...
How is a write off valuation arrived at and how can it be challenged?
While sorting out insurance for my new car, I've been informed by my new insurer that there's a claim on my insurance for an incident that was reported on the 17 March 2017. There was an incident in a...
A few days ago I accidentally reversed my car into a neighbour's parked car, resulting is very minor damage to one of his car's rear wheel arches. My car was undamaged. I immediately notified my neighbour...
My motorcycle has been written off in a no-fault claim, halfway through my policy. I have eventually been paid out for the value of the bike. I phoned my insurer to cancel the policy as the vehicle has...
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