Ask a Question

Can I reject my Jaguar XJ based on the grounds that the dealer didn't disclose the true service history?

I bought a Jaguar XJ 2.7 TDVi for £15,500 from a main Jaguar Dealer. I was told it had full dealer service history, having been regularly serviced by them. It did not come with a service book but I have since been given a computer print out of it history. This shows that less than 2000 miles before I bought the car, it had had a replacement engine. I am not happy about this. Could I reject this car? I've had it for three and a half weeks.

Asked on by

As long as this was a new engine and not a second hand engine, the fact that it has had a replacement engine is good news not bad news. Delays the point at which you would need to replace the timing belt, etc. But if the engine is a second hand replacement engine you can reject the car outright because the dealer was under a legal obligation under the 2008 CPRs to disclose that to you. Law here: www.honestjohn.co.uk/faq/consumer-rights/ The Consumer Protection from Unfair Trading Regulations May 2008 (CPRs) contains a general prohibition against unfair commercial practices and, in particular prohibitions against misleading actions, misleading omissions and aggressive commercial practices. The Regulations are enforceable through the civil and criminal courts. This creates an offence of misleading omissions which would not previously have been an offence if the consumer had not asked the right questions. So if a salesman knows a car has, for example, been badly damaged and repaired and does not tell the customer, he could later be held liable if the customer subsequently discovered that the car had been damaged and repaired.
Similar questions
I purchased a car which me, and a witness, were told had full service history. It doesn't. I wrote stating I am rejecting the car but have had response back saying the sales person now denies telling us...
I bought my BMW X5 (December 2012 reg) from a BMW main dealer with a full service history in April 2016. When it was delivered the service book was missing and I have confirmation that this was "To follow"....
I bought a year old Renault Captur at the weekend and it appears to be a nice, well-kept car. However, driving it home I noticed what looked like specks of dirt on the centre of the windscreen. On Monday...
Related models
A characterful alternative to the go-to German luxury saloons and far more engaging to drive. Diesel offers low emissions and tax but is very strong. Excellent overall refinement.
 

Ask Honest John

Value my car