Volvo used car warranty - what should and shouldn't be covered?

I have a Volvo XC90 and six months ago a failed engine mount was identified during a service and not replaced proactively. Then four months later, all mounts had to be replaced under the approved used warranty. Now, a plastic bracket has failed due to the earlier engine movement. This clip holds the hose for the turbocharger in place, but I am told it is not covered under the warranty as it is not a mechanical failure. Isn’t a broken plastic bracket mechanical failure? Shouldn't Volvo customer relations intervene here and cover this?

Asked on 16 November 2016 by Brian Gregory

Answered by Honest John
Warranty insurers sometimes use all kinds of excuses not to make repairs. But the fundamental rule that applies to everything is that a warranty insurer will not pay for any proactive preventative measures; it will only pay to fix something that has broken. A decent dealer would take care of the proactive measures, but it seems that yours isn't. I can't answer for the warranty insurers. But you could, if you wished, take the matter to Small Claims.
Similar questions
We recently purchased a 2009 Honda Accord Tourer, with 62,500 miles and dealer warranty. After three weeks, the DPF light came on and the dealership sent the car to a Honda garage. After some tests the...
I purchased a 2005 Volkswagen Golf GTD with 80,000-miles on the clock and paid extra for a 12 month warranty. Firstly, the ABS pump failed and the company covered half the cost, then 10 months later the...
My problem is with a used Golf that I purchased a few months ago. This was bought from a local Volkswagen franchise from which I have bought a number of cars over the years. Previously, these had been...
Related models
Handsome-looking, safe seven-seater brimming with kit and practical touches in its high-quality cabin. D5 is the one to go for.

Value my car