Rejected warranty claim - what are my options?

I bought a used Porsche 911 and as part of the deal got a three year extended warranty with the car. Since then the engine has developed a problem and the warranty firm claims the service history is incomplete. The dealer has offered me a goodwill payment of £1000 towards the total cost of £7500. Do I have any redress?

Asked on 11 March 2015 by Allan Brownridge

Answered by Honest John
Your redress is against the dealer who sold you the car for selling you a faulty car with a warranty that proved to be worthless, not through any fault of the extended warranty firm, but because the service history of the car was incomplete.

So you sue the dealer for the full cost of the repair plus what you paid for the warranty. Law here: www.honestjohn.co.uk/faq/consumer-rights/

Never buy a used Porsche without a thorough interrogation of the ECU, which will show up problems such as the engine having been over-revved.
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