Paintwork carried out after an accident by insurance-approved workshop is faulty - who is to blame?

About 2 years ago a Land Rover reversed into my parked vehicle. The matter was settled by the other party's insurer who specified the local repairer. A new bonnet was fitted amongst other parts and the vehicle paintwork finished in metallic silver. Two weeks ago when cleaning the car I noticed that a couple of small areas (approx 2 cm across) of the clear finishing lacquer had started to peel. I duly contacted the repairer and the car was booked in. I understood at the time that it would take three days to complete the re-paint.

The repairer has now informed me that the problem was not caused by faulty workmanship and the paint manufacturer has tested the paint and found it not at fault. The repairer first suggested that the problem was caused by reaction with underlying paint. When I pointed out that a new bonnet was fitted this story changed to claiming that it was damage caused by stone-chipping allowing water to get under the lacquer. It was also suggested that it may have been caused by use of a power washer. If this is the case, the whole bonnet will gradually peel. Surely this is not normally what happens? Where do I stand on this?

Asked on 24 August 2013 by PB, via email

Answered by Honest John
Since you did not pay the bodyshop anything, there is no contract between you and the bodyshop and you cannot compel the bodyshop to do anything about it. Your contract is with your insurer. Alternatively you may argue that the quality of the repair is the responsibility of the person who damaged your car. They are supposed to put you back in the situation you were in before the damage was done.
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