Insurance - can I specify a repairer of my choice?

Last week a driver ran into the back of my MX-5. There is no major dent (one or two dings) and a few scuffs which may polish off. I have had previous experience of insurance company "approved repairers" and found they do a shoddy job and whilst I admit to being fussy, it was a very substandard job.

Can I insist on a repairer of my choice? What are your views on the management companies like "Easi-Drive"? Some of the reviews of the latter are not exactly encouraging. Is it better just to admit defeat and live with a slightly damaged car?

Asked on 11 June 2013 by Eccles

Answered by Honest John
I would not go near any 'accident management companies' because all they are interested in is putting you in an expensive 'credit hire' courtesy car and extending the time of the repair. That's how they make their money. If you insist on your own appointed repairer, you have no comeback if that repairer fails to do a satisfactory job. If you use the insurerer's repairer, you do.
Similar questions
Both doors were replaced on our 2013 Ford C Max and now the alarm keeps going off at night. We get error messages for child lock malfunction, service required, drivers back door open (then the door jams...
If someone damages my car while it's in a car park (public/private) or on the public road and their insurance pays for the damage, do I need to declare this accident on my insurance renewal?
My car was subject to a very minor accident whilst parked car outside my home, whilst a third party was attempting to park. The damage was very minor (possibly none to theirs and a small mark on my bumper)...
Related models
Outstanding handling. Outrageous fun.
 

Value my car

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 12% on GAP Insurance

Use HJ21 to save on an ALA policy

See offer