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Stop/start not working in my Hyundai ix20

I have a Hyundai ix20 the ISG stop/start doesn't work. I have told by Hyundai that I don't do enough miles, they said I should have been told that when I bought the car in OCT 2011. There is nothing in brochure that mentions it.

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That will be the reason. If you don't charge the battery sufficiently the system will not work.
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