As there would be different groups involved in this situation, insurers, third party garage, the claim could take longer than you would like to be settled. If you’re unhappy and not getting anywhere, you could request your vehicle to be returned. Although, this will void the claim and you would have to claim through your own insurance instead. To overcome this in the quickest way, you could request the return of your vehicle, even if it’s unrepaired. Depending on your situation, you could ask for your hire car to be stopped which will limit exposure. The claims company could also cover the cost of the hire car while you wait for yours to be inspected.

Or, you could contact your own insurer directly and ask them to take over the claim. This will limit financial risk and longer waiting time. However, this could affect your no claims bonus if you decide to go down the no-fault claim route.

Other methods you could try are contacting Tesco directly to report the issue to customer services to be dealt with directly by them. A formal complaint is another route you could try, writing to the claims handling company and your insurer with a deadline for the inspection. If a matter isn’t resolved within 8 weeks, you could also escalate to the Financial Ombudsman Service (FOS). And finally, if your car is a write-off, you could apply for immediate market value valuation.

There are a range of routes available, and it’s important to go with the solution that works best for you.