I bought a new car remotely and it was driven erratically on the way to my house. Where do I stand?
I completed the purchase of a new Toyota RAV4 solely by telephone calls. The Toyota Dealer is based in Liverpool and I live in Essex. I made an extra payment for the vehicle to be transported to my home address, direct from the dealer. Imagine my complete surprise to find my vehicle had been driven an extra 20 miles from the dealership to I presume the delivery driver's home address at erratic speeds (71mph+), harsh braking and using fuel. Not once did the dealer state the car would be driven. Where do I stand with this? Many thanks and kind regards.
Asked on 3 March 2021 by Trebor500
Answered by
Andrew Brady
If you really want to, it classes as a distance sale (as you haven't visited the dealer) so you can reject the car under Distance Selling Regulations. It must be within two weeks of delivery, with limited mileage added and you'll be liable for transport costs. If you're otherwise happy with the car, though, there's little to be gained by doing this. Driving the car an extra 20 miles won't have caused it any long-term damage.
Tags:
lockdown
remote sales
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