Does a video call with a dealer mean a purchase is no longer a distance sale?

My dealer says that if I take a Microsoft Teams call and have the car delivered this makes the sale not a distance sale as we have spoken on a Teams call. Is he right?

I have done all the documentation and paid remotely. I have not been in the showroom at any point.

Asked on 10 May 2023 by terrypeace

Answered by David Ross

We cannot offer specific legal advice, but if you have not been on the dealer's premises at any point then this is a distance sale, which comes under different legislation.

We would suggest that, unless you wish to visit the dealer's premises and go ahead with the sale, you should not accept the deal if the dealer will not agree to the sale being under distance sales terms and conditions.

Tags: distance selling remote sales dealer

Similar questions

Do distance selling regulations apply to car sales if I collect the vehicle?

I'm about to buy an approved used Audi from a franchised main dealer. I've not seen the car, though I have driven others of that type back in October 2020. If I pay online and sign the contract online,...

Can I return a car I don't like within 14 days of buying?

I very recently purchased a 1-year-old BMW M135I from a BMW main dealer. Although I really like the car, I find the driving seat very hard which results in backache that I will find hard to live with over...

What do you think of the new car buying services where the vehicles are delivered to your door?

Every car I've bought in the past from a dealer has been taken for a test drive, to get used to the size of the vehicle or simply to make sure it sounded and drove okay. Buying direct to home seems to...