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• Audi A1 - Advice needed: Engine went within 6 months 8 Jan 2024 (Forum)
    I only had the car for 6 months and driven it less than 1500 miles when it broke down.  It fell within the 6 months under the Consumer Rights Act, so I understand that the onus is on them to prove there were no issues when the car was sold?   Just wanted to see if anyone has had a similar experience or whether any advice can be given as to the best route to take at this point as I’m currently stuck in limbo.
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  My Ford Focus needs a new engine because of a coolant leak - any advice? 11 May 2017 (Ask HJ)
  I've got a 2013 Ford Focus 1.0 EcoBoost - it went in for a service and MoT but came back with the engine vibrating when turned on. After several trips...
• Fiat Panda - Rejecting secondhand car 24 Mar 2013 (Forum)
  I finally after speaking to the salesman got speaking to the sales manager this evening who insists under the law he is only obliged to fix the fault, I have no right to a refund and he will not accept the car back. And when it comes to consumer law I don't know what I'm talking about. He also insists the fault was not present when I bought it, even though my sources tell me that if the light is on continuosly that it would have been preceded by an intermitent fault which would still have shown up on the code reader.
• Scrapyard refunds 18 Dec 2006 (Forum)
  But for future reference, lets discuss this refund policy. A scrapyard is a business like any other and the consumer has rights as with any other retailer. If the scrapyard sells a faulty component they are surely obliged under law to refund, repair or replace the item. Factors affecting this would obviously be that you cannot expect an old component to be perfect and you cannot expect it to last very long.
• Garage Costs/Car Hire 15 Dec 2002 (Forum)
  But remember they still mitigated their mistake by repairing it up to 75% of cost after the customer complained. They had no choice under consumer law!! As for the courtesy car, normal procedure is to ask before car handed in whether a replacement one will be supplied for the duration of service. Before the next service, find a garage that will agree to this.
• Citroen Xsara (1997 - 2004) - 99 1.4 - 'Check engine' light at higher speeds 5 Oct 2008 (Forum)
  Back in August, I took my Xsara for a drive, got on the dual carriageway and after about five minutes the temperature gauge had shot right up to max, so I pulled over and checked under the bonnet. A spring of clear fluid appeared to be coming from one of the pipes to the right of the engine, and there was a funny smell. All of the coolant in the coolant tank had gone.
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  I bought a used car that didn't come with the promised warranty - what can I do? 1 Jul 2018 (Ask HJ)
  I bought a Nissan Pathfinder with a tow bar and 12 months warranty from a ltd company in Dec 2017. The guy handed me the documents and a leaflet about...
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  Is my friend the victim of an insurance scam? 30 May 2017 (Ask HJ)
  I have a friend whose car was allegedly involved in damaging another vehicle while parking in a legitimate bay adjacent to a town centre thoroughfare....
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  Mercs and Spender 28 Nov 2011 (Ask HJ)
  I purchased a CL500 Mercedes ten days ago from ICS at Eccleston (near Preston). The car is an 05 plate with 55,000 miles recorded and I paid £16,000 for...
• Jeep Wrangler - Refusal of refund on a faulty car 28 Sep 2015 (Forum)
  We bought a car for over £12,000 and the first time it rained it was clear that the roof was leaking. We returned the car to reject it as is our right under the Sales of Goods Act 1979 as it was not fit for purpose and they refused to refund us our money. They then drove and fixed the car without our permission and attempted to force us to pick the car up by charging us £30 a day storage.
• Help! I've been conned, what can I do? 23 Sep 2004 (Forum)
  He said he wouldn't take the car back and that if I wanted to take it further I should take him to court and that he would 'see me in court'. What are my rights as a consumer? Have I been 'conned' or is it my own stupid fault? How can I go about getting a refund? To recap : 1995 M reg Honda Prelude 2.0 Silver Price Paid £2400 - the mileage was advertised as 95,000 - it has actually done 105,000 - I was told the respray was due to the car having been keyed - I now have reason to believe this was actually because of accident damage. - I can now smell an oil/petrol smell - particularly at low speeds - I didn't smell this when I test drove the car - Receipts - I have a receipt for the Debit card part of the transaction (£1500), but even though I asked them to they wouldn't put the cash on the receipt (£900) - I have since written the £900 on my receipt, but of course it won't be on their duplicate copy.
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  I'm learning to drive - am I insured in my own car when out with an advanced driving instructor (ADI)? 16 Jul 2018 (Ask HJ)
  I am currently learning to drive. I have my own car and hold an insurance policy in my name. This stipulates as a provisional licence holder I must be...
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  What do you advise when warranty won't cover what dealer said it would? 19 Dec 2016 (Ask HJ)
  I bought a car with a dealer because of the 5 star rating. They stated nothing was wrong with the car, but if there was to be something wrong we could...
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  Golf 1.4 TSI mismatch 4 Jul 2015 (Ask HJ)
  I entered an agreement to purchase a new car in early June with a local Volkswagen dealer who had agreed to match the best price offered by a UK dealer...
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  Timing belt failure - can I claim against the manufacturer? 13 Apr 2015 (Ask HJ)
  We bought a secondhand Renault Grand Scenic in December 2012 for £8800 (we were hoping to spend around £5,00 but convinced ourselves that spending more...
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  Why isn't a clutch failure on the Up covered under the Volkswagen warranty? 26 Oct 2013 (Ask HJ)
  I am seeking some help and guidance on a matter relating to my mother's Volkswagen Up which she purchased brand new from Volkswagen Liverpool in September...
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  Should my Suzuki SX4 have been sold with newer tyres? 14 Sep 2013 (Ask HJ)
  The original tyres have perished on my April 2012 Suzuki SX4. A report prepared by Kwikfit states that the tyres were manufactured in week 33 of 2010....
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  Bought a car which broke down days later. Sale of goods act clarification 4 Sep 2013 (Ask HJ)
  On the 21st of Sept 2013 I bought a Ford C-Max from a second hand dealer, explaining, that I drive about 30k a year for work and need a reliable car. I...
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  I was sold a Toyota Hilux with a false service history - can I reject the car? 6 Jul 2013 (Ask HJ)
  I bought a 3-year old Toyota Hilux Double Cab pick-up in November 2012. It was supposed to have come straight from Toyota with a full service history,...
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  Buyer upset with the car I sold? 1 Apr 2013 (Ask HJ)
  I sold my MG last November (2012) for £650.00, £50.00 less than advertised as the seller stated it was all he had. I advertised as a fun car, all things...