Fiat Panda - Rejecting secondhand car - JLP123

Will try to keep this short:

Bought Fiat Panda 2005 1.1 active on 2nd Jan 2013 for £2295 (plenty for a car with 64K on clock) from a large franchised dealership. Picked it up Monday 7th Jan.

It sat parked up for two days after I drove it the 8 miles home. Drove it on the Wednesday, maybe another 8 to 10 miles and notived power steering light was on. Called dealer on Thursday 10th and left it in on Friday 11th. Was told it needed a torque sensor and they'd order part. Car was driven again once after that maybe another 8 miles. On Sunday I found out it needs the steering column changed. I haven't driven car since. Called dealer on the monday...calls were not returned. Sent them an email informing them that they had misrepresented the nature of the repair and that for the money I paid, the few miles and fewer days I've owned/driven it that I wanted a full refund and was rejecting the car.

I finally after speaking to the salesman got speaking to the sales manager this evening who insists under the law he is only obliged to fix the fault, I have no right to a refund and he will not accept the car back. And when it comes to consumer law I don't know what I'm talking about. He also insists the fault was not present when I bought it, even though my sources tell me that if the light is on continuosly that it would have been preceded by an intermitent fault which would still have shown up on the code reader. I'm quite confident that the timescales involved, the miles done, and the price of the car are all in my favour for arguing that the car was not of a satisfactory quality or in reasonable condition.

My one concern is can the replacement of the EPS steering colomn be considered as a serious fault in a car priced so high (£673 bill if you had to pay for it)

Thoughts advice much appreciated

Fiat Panda - Rejecting secondhand car - Armitage Shanks {p}

www.honestjohn.co.uk/faq/consumer-rights/

Fiat Panda - Rejecting secondhand car - JLP123

Many Thanks....I think I have a pretty solid case. Seems the law assumes the EPS fault was there on date of purchase as fault developed 3 days after I bought the car.

The supreme court ruling seems to be in my favour too. He was entitled to the refund because the fault was there on the date of sale and therefore by not being of a satisfactory quality at date of purchase the seller was in breach of contract.

And as the EU legislation means the Dealer has to prove the fault wasn't there when he sold it to me, I'm quite confident that due to the nature of the fault, it would have been intermitent for quite some time prior to my purchasing of it. I've also found out that if the proper diagnostic reader was used on the car the intermitent fault would have shown up. If he used a generic reader it may not have. Either way the nature of the fault would have been present on the date of sale.

Anyway thats my initial thoughts. Time to sleep on it and approach it again tomorrow.

Many thanks once again

Fiat Panda - Rejecting secondhand car - Armitage Shanks {p}

You are welcome! I was a kittle busy at the time so my reply may have seemed rudely terse! Please come back and let us know how you get on!

Fiat Panda - Rejecting secondhand car - JLP123

not at all your reply directed me to exactly what i need to read. thanks again. There is one or two points I'd like clarified if anyone has come across it. Everything I've read seems to say I must leave car back with keys and all paperwork. I have stopped using the car from Friday 11th Jan, and informed the dealer, but the dealer has refused point blank to accept the car back. It was my intention of informing him today, that as he refuses to take the car back I will be moving the car to off street parking (namely my parents driveway) and will maintain insurance until such time the dispute is settled in order to insure I have taken reasonable steps to reasonably protect the car. Any thoughts or experience would be welcome.

Another thing I'm struggling with is trying to get in touch with Fiat. I want to get an official line on how the torque sensor fault would develop. I've been told via the Fiat forum that the steering light would have been going on and off intermitantly for a period of time before finally staying on constantly. They have also told me that even during its intermitent stage it would show up on the fault code reader if that is the correct reader was used. There's a question mark over results if a generic reader was used. I tried emailing Fiat via the Fiat Automobiles site but nothing happens when I hit the submit button...maybe Fiat forum would be better placed to answer that...sorry I'm just thinking out loud in a slightly agitated state

Edited by JLP123 on 17/01/2013 at 07:43

Fiat Panda - Rejecting secondhand car - Armitage Shanks {p}

My non-rorfessional advice is to get him to put his refusal to accept the return of the car in writing and with a reason. Keeping it off the road/out of use is a good move; I think you may be getting into the area of consulting Trading Standards or having30 minutes with a specialist solicitor or hope that out resident legal eagle comes here and posts - he posts as DVD.

Fiat Panda - Rejecting secondhand car - tony g
Hi,
Don't bother with trading standards or citizens advice ,they're both ineffective .
The most direct and effective way to resolve the issue is to use the small claims court .
You should write to the dealer giving them 14 days to return your money and take the car back .
If they don't respond you can download the necessary forms ,send a copy to the dealer so he knows your serious ,any costs you incur ,you can recover from the dealer .
A copy of the relevant part of SOGA is attached.

It's an easy and simple process that I've used four times .

Good luck.

(If a product that was not of satisfactory quality at the time of the sale is returned to the retailer, the buyer is entitled to a full refund (if it is within a reasonable time of the sale), or, if a “reasonable time “ has elapsed, to a reasonable amount of compensation, or to have the goods repaired. The consumer needs to demonstrate the goods were not of satisfactory quality at the time of sale. This is so if the consumer chooses to request an immediate refund or compensation. It is also the case for any product returned more than six months after the date of sale. )

Edited by tony g on 17/01/2013 at 14:07

Fiat Panda - Rejecting secondhand car - 72 dudes

(If a product that was not of satisfactory quality at the time of the sale is returned to the retailer, the buyer is entitled to a full refund (if it is within a reasonable time of the sale),

I would strongly advise you to go and park the vehicle on his forecourt and hand in the keys, together with a brief letter as to why you are rejecting the car.

This way he knows you are serious.The dealer won't care if it's parked in your parents' drive or in next door's bathroom, as far as he's concerned, you are using it and have accepted it.

Then do as tony g says.

Fiat Panda - Rejecting secondhand car - Collos25

Be very careful its not as easy as is being made out if the suppling dealer offers to repair the vehicle (which he has) and apologises in the court you are likely to loose.If he refused any contact with you its a different matter or if the vehicle was new.If you do as the recommendation above then the vehicle will just stay on the forecourt till any courtcase.I would suggest strongly you take legal advice before you loose any money the dealers have a lot more money than you and will not care a hoot.I wish it was as easy as was being made out but unfortunatley it isn´t.

Good Luck.

Fiat Panda - Rejecting secondhand car - tony g
The above is nonsense ,money is not an issue ,in the SCC the only cost to a plaintiff is the court fee of about £250 ,it's much different and potentially much more expensive in a county court .

The extract below is from the sale of goods act .

(If a product that was not of satisfactory quality at the time of the sale is returned to the retailer, the buyer is entitled to a full refund (if it is within a reasonable time of the sale),

I wouldn't simply leave the car with the dealer ,if he doesn't accept responsibility for it ,and damage occurs ,you couldn't return the car to him .

Keep it safe and don't use it until you get a judgment .
Fiat Panda - Rejecting secondhand car - JLP123

Thanks for all the advice and thoughts guys. I joined Which Legal services (£36.50) for the year and free unlimited legal advice from their lawyers. I was as sure as I could be that I had interpreted the law correctly, but wanted to be certain. I'm impressed by WLS. I phoned them yesterday morning. Shortly after a lawyer phoned me back. Nothing is open and shut in the courts I know that, but she confirmed that the sections of law I had pulled out and applied to my case was 100%. Although she did tell me to dumb down my letter to the dealer as looking like you are professionally trained in law can go against you in the small claims court. She then dictated over the phone the form my letter should take.

She confirmed that the dealers claim that the fault was not present on date of purchase and not serious probably wouldn't get very far. And confirmed that in law the fault appearing after 3 days is strongly in my favour and that the fault does not have to be major. As well as stating that she didn't think a steering column needing to be replaced could ever be described as minor.

As for not using the car and storage of the car, she says I'm holding all the cards. I wrote the letter invoking the sale of goods act, describing the fault and the timescale. Informed them I had taken legal advice from Which's legal team and was rejecting the car. I requested that they make arrangements to pick up the car and refund my debit card in full. I also notified them that if the did not pick up the car I would be seeking secure off street parking for the vehicle and would be seeking redress through the courts for any and all expenses incurred.

Sent recorded delivery yesterday. Should hopefully be with them today. SCC in Northern Ireland is £100 fee. Cheaper than England...possibly because the Max you can claim is £3000 as opposed to £5000.

As for the dealer sweet talking the judge in court by apologising and offering to fix it. Judges are not likely to respond well to anyone they feel is trying to smooze up to them. The guy tried it with me until he realized I wasn't budging...then he just got quite agressive and abusive. Rubbishing me, my knowledge of the law and that of anyone who was advising me on the law!

He has offered to fix it free of charge under warranty and told me thats what the warranty is for. In law as I see it, the only thing he can do is argue that the fault was not present at the time of purchase so that Clegg v Andersen cannot be applied to the case, which would mean I have to give him 3 chances to fix the fault. But the EU directive means he must provide independent evidence the fault was not present...and to the best of my knowledge and research...the fault would have been intermitent for quite some time before the warning light stayed on permanently. Indeed the concesus on the fiat forum is that they'd be willing to bet that the previous owner got rid of car when the light started coming on intermitently as it costs £700 correct it. So under law I do not have to accept a repair. Nor will it look good in court when I describe how they told me it just needed a sensor replaced, when in fact it needed the whole power steering unit and column replaced....fraudulent misrepresentation or as he tried to tell me, they didn't know it would require a new column to fix the fault when they told me it required a new sensor.

So mush as I hate to tempt fate (or fiat for that matter) I'm reasonably confident the law and timescales and seriousness of the fault are all in my favour. No knowing what way a judge will rule or the cards will fall but it feels like I'm sitting with pocket Kings and the garage has decide to see my raise pre flop with 7, 2 off suite!!!

I'll let you know how it progresses

Fiat Panda - Rejecting secondhand car - JLP123

Duplicate post.

Edited by Avant on 20/01/2013 at 17:52

Fiat Panda - Rejecting secondhand car - JLP123

Duplicate post.

Edited by Avant on 20/01/2013 at 17:53

Fiat Panda - Rejecting secondhand car - JLP123

I moved the car to a locked garage yesterday thinking I was doing the right thing for both parties under my duty of care. I thought it would be a simple case of informing my insurance company of the change. It's not, well it was. I informed them, and they cancelled the insurance policy with immediate effect as they are unable to provide cover. I'm now discovering that insuring a car not parked at my address and that is not being driven isn't as straight forward or cheap as one might think.

The firm should have my recorded delivery letter by now and will hopefully drop the bluster and bravado shortly. Meanwhile I think I'll send them an email today stating I've placed the car in a locked facility and informed my insurance company who cancelled my insurance with immediate effect. But first I'll see if I can get a few quotes for insurance purposes and include them. If what I read on MSE forum is anything to go by the daily rate may be surprisingly high. Will be clarifying situation with Which Legal Services first thing Monday morning. It never rains but it pours!

Fiat Panda - Rejecting secondhand car - thunderbird

Under current legislation if the car is not on a SORN (Stautory Off Road Notice) it must be insurred. To SORN your car you have to send the tax disk back for a refund and tick the SORN box on the form. Do that and legally you are fine. Link to DVLA site. www.gov.uk/vehicle-insurance/uninsured-vehicles and also note the link to declare SORN.

However what happens if the lock up your car is in gets broken into, and the car, stolen, damaged or fired and its not insurred. You will not get a penny, you will loose every penny you spent on the car.

Edited by thunderbird on 19/01/2013 at 13:17

Fiat Panda - Rejecting secondhand car - JLP123

I have spoken to another insurance company and told them that the car is in dispute. They worked with me and have maintained insurance on it. They have altered the details and noted the dispute on their records so all should be fine.

Edited by JLP123 on 20/01/2013 at 14:05

Fiat Panda - Rejecting secondhand car - JLP123

Just on the point of returning the car. I spoke to Which Legal Services and their lawyer says as long as I'm no longer using the car, have requested that the car be picked up and the money refunded then thats all I need to do. She says if I leave it at the dealers I may end up having to pay the dealer storage if the claim was unsuccessful. If he doesnt pick it up then I'm quite entitled to charge him any out of pocket expenses connected with storing the car.

My main concern is that although the Law seems to be in my favour, there's a chance I assume that the judge can rule that the dealers offer to fix the fault free of charge is reasonable considering the price and age of the car. I just dont know how that sits with the Clegg v Andersen ruling which states that I dont have to accept a fix if it was a pre existing fault.

My arguement there is that I paid 20% above top book price and expected that premium to be reflected in the quality of the car. And not expect the car to require a £700 repair 3 days after purchase.

Time I guess will tell.

Strangely enough yesterday morning a consummer radio show highlighted the case of a woman who bought a second hand car from the same company. After 3 months the car developed an electrical fault. The woman left the car in and they told her it was just a sensor and it would be covered under warranty. She was informed when the part arrived and subsequently left the car in. On the day she was supposed to pick it up, she was told that the whole electrical system needed replaced at a cost of £680 and the electrics weren't covered under warranty so she'd have to foot the bill!!!

The similarities with my experience are worrying. My fault occurred 3 days into ownership. I was told it was just a sensor and that they'd phone me when the part came in. So I cant help but wonder if I hadn't discovered that the whole steering column would have to be replaced at a cost of £680, and subsequently emailed them to say they had misrepresented the fault, and that I was rejecting the car for a refund; would I have been told after I left it in to get the sensor replaced, "Oh it actually needs a new steering column which isn't covered under warranty and will cost £680! Really does make me wonder.

Both of us were told the cars came with 6 months warranty but neither of us were given any warranty pack with the cars or indeed any mention of what it did and did not cover.

Both of us were told we had simple sensor fault when indeed both fixes cost in the region of £680.

And both of us had to deal with this company denying we had any of the rights we claimed under the SoGA 1979.

The company did reply to the show saying that the staff member was new, hadn't completed all his training yet and they'd be examining their SoGA training for all sales staff.

Hmmm must be quite a few of their sales staff just new and not yet fully trained!!!

Fiat Panda - Rejecting secondhand car - thunderbird

My arguement there is that I paid 20% above top book price and expected that premium to be reflected in the quality of the car. And not expect the car to require a £700 repair 3 days after purchase.

I would be very surprised if the fact that you claim to have paid 20% above top book for the car to have any relevance thus don't rely too much on it. That was your decision and the fact that you decided an expensive car would be better than a cheaper one has no bearing on the case whatsoever.

Fiat Panda - Rejecting secondhand car - JLP123

At the end of the day its up to the judge to decide if the fault was reasonable to expect, and determine if the car was of satisfactory quality, fit for purpose and lasted a reasonable time. And my limited understanding would lead me to believe that the judge could decide it isn't unreasonable to expect to change a power steering column 3 days after purchasing the car, but still deem that the defect present at date of purchase meant the car was not of satisfactory quality when I bought it and so was in breach of the SoGA and therefore in breach of the original purchase contract.

Fiat Panda - Rejecting secondhand car - Dwight Van Driver

Gospel according to HJ - see DT Motoring 19.1.13 and in his Frequently asked questions.

Supreme Court ruling

Clegg v Olle Anderson Trading as Nordic Marine (March 2003)

Where a fault is present at date of sale this ruling compels the vendor to take the goods back and REFUND the prurchaser's money even after attempts have been made to rectiify th faul

dvd

Edited by Dwight Van Driver on 21/01/2013 at 08:17

Fiat Panda - Rejecting secondhand car - JLP123

Took car (without prejudice) to an Authorized FIAT dealer total cost of repair £779.59. Total number of times the fault had been registered before light came on for me 18 (19 including when it came on and stayed on)

Never even gave dealer the results. Last email I sent simply stated that I was taking car without prejudice to FIAT dealer....and informed them that a 'letter before claim' would be sent within 2 days to their head office. Phone call from dealer this morning. car gone money refunded.

I thank you all very much. And I should have checked who sent me the link to FAQs...you the man...coz after reading that I knew my case was pretty darn sealed tight...well apart from the lingering doubt that it always comes down to the judge.

Many thanks guys I appreciated all the input. Cheers

Fiat Panda - Rejecting secondhand car - tony g
A great result ,Thankyou for letting the forum know the outcome ,
Do keep in touch and let us know how you go with replacing the fiat .

Regards
Tony g
Fiat Panda - Rejecting secondhand car - JLP123

Will do Tony.

The following may or may not help some readers, but if it gives just one reader in a similar situation just one hour extra sleep I guess it's worth posting

Some lessons learnt: DISCLAIMER: DON'T TAKE THIS AS GOSPEL: THESE ARE MERELY MY EXPERIENCES

1.There's as many approaches to the small claims court as there are solicitors giving advise. From, 'go in and simply state your case', to, 'make sure if they employ a solicitor or produce reports that you've got the evidence to counter.'.

2.Just because Consumer Line would advice against it, doesn't mean you don't have the right to do it!!!! Namely, 'dont drive the car under any circumstances', when indeed you may well be able to drive it under a very limited number of specific circumstances. But do make sure you tell the dealer why it is necessary (protection of car or to obtain independant evidence, etc) and do make sure you tell them you do it without prejudice to your rejection of the vehicle.

3.You dont always have to present your evidence to secure your rights. In this case (although I have the evidence) the only thing the dealer knew was I was about to drive the car (without prejudice) to an authorized FIAT dealer and issue a 'letter before claim', and hey presto, he agreed to refund me.

4.Much as we try, there's no denying our genes: I do love a good argument and have turned into my father in that respect.

Fiat Panda - Rejecting secondhand car - JLP123

They have just TAKEN another £2295 OUT of my bank account throwing me well into the RED.

I gave them my debit card number and expiry date. Their finance dept phoned me and asked for 3 digit security code to make refund....whats going on....did they need that code to make refund or have they just committed a criminal act?

Fiat Panda - Rejecting secondhand car - tony g
That's appalling ,
I think it's time to name and shame this bunch of idiots ,perhaps for no better reason than to make sure they don't do the same to any other forum members .

You could consider contacting your local newspaper ,it makes a good story .

As to recovering your money , contact your card provider ,they can reverse the transaction and remove the money from the garages account .

Unfortunately what they've done is not a criminal act . I do know that if you order goods by phone or the Internet ,you usually have to provide the three digit security code ,presumably you need the same code for a refund .

You say you're now substantially overdrawn with your bank ,how can that happen ? Shouldn't your bank have rejected the transaction .

Fiat Panda - Rejecting secondhand car - RT
You say you're now substantially overdrawn with your bank ,how can that happen ? Shouldn't your bank have rejected the transaction .

Not if you already have an agreed overdraft limit - but the OP will be paying his bank interest now on the overdraft.

Fiat Panda - Rejecting secondhand car - Armitage Shanks {p}

The magic word for getting a repayment/refund of a credit card payment is "Chargeback"

Fiat Panda - Rejecting secondhand car - Collos25
The above is nonsense ,money is not an issue ,in the SCC the only cost to a plaintiff is the court fee of about £250 ,it's much different and potentially much more expensive in a county court . The extract below is from the sale of goods act . (If a product that was not of satisfactory quality at the time of the sale is returned to the retailer, the buyer is entitled to a full refund (if it is within a reasonable time of the sale), I wouldn't simply leave the car with the dealer ,if he doesn't accept responsibility for it ,and damage occurs ,you couldn't return the car to him . Keep it safe and don't use it until you get a judgment .

I do not think you have read my mail or you fail to uderstand what I have written ,I suggested he the OP seeks legal advice is that not correct and for every claim that suceeds in the UK SCC three do not I think you should take your rose tinted classes off.

In the end the OP after much hastle got a result although he is now fighting problems with the bank.

Fiat Panda - Rejecting secondhand car - tony g
( I do not think you have read my mail or you fail to uderstand what I have written ,I suggested he the OP seeks legal advice is that not correct and for every claim that suceeds in the UK SCC three do not I think you should take your rose tinted classes off.

In the end the OP after much hastle got a result although he is now fighting problems with the bank.)

Collos,
You normally do better than the nonsense above ,to much time in the bierkeller this evening ?
Lots of spelling mistakes and grammatically awful .Can you support your contention that three out of four cases in the SCC fail ?

The op got the result he deserved ,simply because he did the necessary research .His problems are not with the bank ,they're with the idiot dealer .

Finally ,I never have any problems in understanding your posts ,they've never been very complicated .


Fiat Panda - Rejecting secondhand car - Rustyrenault

At the other end of the spectrum I purchased a one year old car with 4000 miles on the clock from a franchised dealer just this week. The cost of the car was £141,000 but I am not going into any detail art this point as it is very early in what could become a long saga, but I hope not!

When I got home I noticed a chip on the bonnet which was not there when I bought the car, it had happened on the way home. Much closer inspection revealed that beneath the chip was shiny blue paint - not primer or metal. My son then gave the car a serious going over and has found overspray in six different places which would indicate the car has had a total respray. The work was not done by an approved repairer and so invalidates the paint warranty and seriously devalues the car.

If their approved repairer agrees that the car has been resprayed will this be open and shut or do I have a battle to reject it?

Thank you!

Fiat Panda - Rejecting secondhand car - RT

If those issues are important to you, you should have inspected or paid someone else to inspect the car BEFORE you spent £141,000 on it.

Fiat Panda - Rejecting secondhand car - tony g
Regardless of the price you paid you raise an interesting question .SOGA states that a car must be fit for purpose .Clearly a respray won't affect the cars ability to perform in a way that it was designed to do .

However it also says that any item must be of satisfactory quality ,clearly that's not the case . A car of that value should not have been resprayed ,particularly if it affects one part of the cars warranty .

Can I suggest you contact the cars previous owners and find out what damage the car suffered ,that will give a starting point for rejecting the car .

After that ,if the supplier won't agree to take the car back ,its time for very expensive legal advice .
Fiat Panda - Rejecting secondhand car - Avant

Rustyrenault - do you really mean £141,000?