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Dealer didn’t tell me car was involved in an accident – what can I do? 22 Aug 2013 (Ask HJ)
Some 14 months ago I bought an approved used Vauxhall Insignia from a dealer. The car had less than 5000 miles on the clock, with a clean HPI and no details... -
Dealer has been trying unsuccessfully to fix my van for weeks - can I sue for loss of income? 11 Sep 2017 (Ask HJ)
My Vauxhall Vivaro went in for a repair under warranty on 31 July 2017, they continue to be unable to fix the fault and are unable to locate the part.... -
Where can I get a dent in my Nissan Note repaired? 30 Nov 2013 (Ask HJ)
I am a second owner of a 2011 Nissan Note purchased in May 2012. During the annual waxing in June this year (as advised under the 3-year warranty) I noticed... -
Oil consumption 8 Apr 2011 (Ask HJ)
I have a 2001 Hyundai Accent 1.5L SOHC engine with 135,000km reading on dash It used to consume engine oil upto 500ml per 1000km, I got the engine overhauled... -
How much should it cost to regass my i10's air con? 27 Apr 2016 (Ask HJ)
Is it fair that I have to pay £292 for air conditioning regassing on a 2-year old Hyundai i10? Apparently this model uses the new (and very expensive)... -
Why so many 1-yr old cars for sale? 7 Jun 2007 (Forum)
Even if the owners find it is unsuitable for their lifestyle they could have waited more. But some cars are in the used market just after 3 months or less! Selling cars after 3 years (warranty expiry) is understandable but what on earth people pay thousands of pounds to buy a new car and then wants to sell before a year?? -
Buying Mercedes CLC coupe sport; petrol or diesel - value for money? 17 Mar 2011 (Ask HJ)
I have recently been looking at buying a 2008 Mercedes-Benz CLC 180 petrol coupe with 20,000 miles on the clock for £13,990, or the 2008 CLC 220 CDi diesel... -
Grasping for air 26 Sep 2009 (Ask HJ)
I bought a T reg Citroen Xsara West Coast 1.4 on May 21st this year for £1,200 from a dealer who gives a 3 month warranty. It was advertised as having... -
Why did my Citroen C5's engine fail after the turbocharger was replaced? 18 May 2013 (Ask HJ)
At 32,000 miles and ten months out of warranty, the turbo bearing failed on my 1.6HDi Citroen C5. The turbo was replaced by an official Citroen repairer... -
2008 Mitsubishi i: Corrosion problem 20 Mar 2011 (Ask HJ)
I bought a new mitsubishi 'i' (petrol, not electric) and took delivery in March 2008. It has had three services by Mitsubishi (covered by a service pack... -
Expensive repairs after a short time 20 Jun 2011 (Ask HJ)
We bought a second hand Audi A3 (2006/56 plate, diesel, 92k) from a garage at the price of £7,500 (the price had been dropped from £7,995 that weekend... -
Pensionable purchase 8 Aug 2009 (Ask HJ)
I am a pensioner and as my existing car has developed expensive gearbox problems I am in the market for a new motor. I need to have room for my granddaughter... -
Will my car fail the MoT over a faulty headlamp washer jet? 1 Nov 2016 (Ask HJ)
I have a 2010 Nissan Qashqai with a headlamp washer jet that won't retract after spraying. Nissan quoted £228 for a replacement and our local independent... -
Used car failed within five months of purchase - who's liable for the costs? 31 Jul 2013 (Ask HJ)
We purchased a used Citroen C4 five months ago and the car has now suffered a breakdown. The garage have told us the bearings have mechanically failed... -
Mazda MX5 - Heated rear screen fault 1 Dec 2010 (Forum)
Hello all, this is my first post. My local Mazda agent is proposing to repair an open circuit screen heater element track using "electrically conductive paint". I have come across something similar to this before, but only for repairing low current items such as pcbs. Will this be a proper fix? (The car is still under warranty.) -
Renault Customer Service 17 Sep 2005 (Forum)
My daughter is having problems with her Clio and getting little satisfaction from a main dealer, despite car being still under warranty. We would like to send an e-mail to Renault UK but for the life of us can't find an e-mail address to send it to. Anyone got a contact e-mail address for customer services(!) -
Renault Espace (2002 - ) - 03 2.2 turbo+intercooler problem 22 Jan 2011 (Forum)
Hi can anybody help.Bought an espace and a warranty (endorsed by a well known motoring critic),paid extra for wear and tear and turbo cover.When car went for service we asked the garage to check for oil leak as we noticed a drop on drive,couldnt find anything.three weeks later during christmas took car back this time oil leak found advised not to use car and was booked in for investigation.Intercooler and turbo failed so warranty company rang by garage who sent engineer out.Warranty will not pay or help with repair due to:quote-intercooler was contaminated with oil and was also visualy oil stained around the area where the unit had been leaking which would be considered progressive in development and would not be considered a sudden breakage,there was slightly excessive lift on the turbine and oil contamination which in the absence of any actual breakage the cause would be consistent with general in service wear and deterioration of the turbo support bush and seals.Apparentley the warranty company sums up as saying the policy does not cover for any items which have not suffered a sudden and unforseen breakdown,but which are simply worn out.The car is a 53 reg 2.2 dci espace with service history and 71k on the clock.Has anybody any advice as it seems to me this company is hiding behind weasel words and clauses(not my words-check the ad). -
Why won't my dealer help with a pre-existing fault on my Ford Focus? 18 May 2013 (Ask HJ)
At the end of March I purchased a 2005 Ford Focus 2.0TDCI with 89,000 miles from a small independent dealer in South Croydon, with a oil change thrown... -
Blown Turbo - Opinions please 3 Dec 2003 (Forum)
A couple of months back I managed to "blow" the turbo on my TDI Leon. BTW - I had carried out a 30000 service myself using genuine Seat parts and castrol oil. Therefore technically voiding my warranty. Interestingly, when I complained to Seat that I would not expect a turbo to die at just over 30000 they were happy enought to carry out the repair under warranty, as long as I had the car serviced at the dealership to re-instate the warranty. -
Chrysler 300C (2005 - ) - Wheel problem 24 Feb 2009 (Forum)
I intend to go back to the dealer to complain even though the car is now out of warranty but I'm not sure how I stand. I'd obviously like to be prepared before contacting the dealer so I'd really like to here from anyone with a similar story. The car has done K17 miles and is garaged the majority of the time it is not in use.
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