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My engine needs replaced - is the garage that changed the timing belt, but not water pump, at fault? 23 May 2017 (Ask HJ)
When I agreed last October to buy a Saab 9-3 TID convertible with 69,000 miles, the garage agreed to change the timing belt. The engine cut out and stopped... -
Does the dealer have a responsibility to fix the warped discs on my newly bought Skoda Citigo? 27 Feb 2017 (Ask HJ)
I bought an 'Approved' Skoda Citigo two weeks ago from a local main dealer. The car has 29,000 miles on it and is still within the manufacturer's warranty... -
Can I hold a garage that serviced my car liable for engine failure? 17 Jan 2017 (Ask HJ)
I bought my Ford C-Max 1.5d in Italy in December 2015 and registered then in UK (where I live) in April 2016, therefore still under warranty. I took the... -
Why is my Ford Focus misfiring? 30 Dec 2016 (Ask HJ)
I bought a 2012 Ford Focus 1.6 TDCi about 5 months ago, after 3 1/2 months (out of warranty) it started to develop a misfire when warm. Driving along at... -
Buying a medium-sized family car - what would you recommend for £7.5k? 7 Dec 2015 (Ask HJ)
I'm looking for a second hand, medium-sized family car for a budget of around £7500. I plan to use an auction broker to find a good used example (2/3 years... -
Should BMW pay for timing chain tensioner failure? 11 Jun 2015 (Ask HJ)
My 09 plate 74,000 mile BMW 118i has just been diagnosed as needing a new engine by BMW Maidenhead as a result of the timing chain tensioner failing and... -
Bought a used car that's unsafe - what should I do? 23 Jan 2015 (Ask HJ)
I bought a car for my daughter in July last year for £950 – a 2003 Ford Ka Streetcar, with 12 months MoT (corrosion advisory note). After five months,... -
Faulty DSG gearbox - shouldn't the trader pay for the repairs? 8 Jan 2015 (Ask HJ)
Five months ago I bought a 2011 Volkswagen Golf 1.6 diesel DSG from a trader. Three months after purchase it starting giving me trouble and losing power.... -
Major fault within 6 months of purchase - do I have any claim against the dealer? 21 Nov 2013 (Ask HJ)
We purchased a 2009 Ford Fusion 1.4 TDCI in the summer for £5495. We didn’t take any extended warranty on the car, but the dealer said he would give us... -
Can I return my faulty car bought on finance recently? 4 Sep 2013 (Ask HJ)
I bought a used Vauxhall Astra 1.9 CDTi 2006 reg with 68,000 finance. Having now had it for just over a month it's got an issue with a whining sound from... -
Taking trader to court 24 Jan 2013 (Ask HJ)
I am in the process of taking a dealer to small claims court - I bought a Toyota previa from them in June for £3125. It was 12 years old and had done 130,000... -
Warranty repair charge excessive due to 'betterment' 26 Sep 2012 (Ask HJ)
I bought a 12 year old BMW 330i in June and it drove beautifully until a sudden failure of the automatic gearbox a couple of weeks ago. I bought a Gold... -
BMW 530d gearbox problem 12 Dec 2011 (Ask HJ)
A friend bought a September 2008 BMW 530d M Sport automatic from BMW franchised dealer Bavarian Garages in Belfast in May this year. It has the optional... -
Congestion suggestion? 10 Sep 2011 (Ask HJ)
I have been having a hell of a problem since April with a Skoda Fabia Estate diesel with a DPF, blatantly mis-sold to us and obviously "not fit for purpose".... -
Why does the warranty provided with a Volkswagen Golf we bought only cover a maximum claim of £300? 4 Jun 2011 (Ask HJ)
My wife recently bought a low mileage used Volkswagen Golf automatic from Partingtons of Woking. We were very impressed with the pre-handover service received,... -
Can a number of faults on a Used Approved Citroen C4 be repaired under warranty? 13 Jun 2010 (Ask HJ)
I bought an approved used 2006 C4 from a Citroen dealer last December. I had to take the car to my local Citroen garage this month to have the wheels balanced.... -
Timing waits for no man 5 Jun 2010 (Ask HJ)
On Saturday, 6th March, I bought a 2001 'Y' reg VW Polo with 1.4 16v engine and 59k miles on it, from a fairly local dealer. I paid £2,700. On the Monday,... -
Car shopped 20 Mar 2010 (Ask HJ)
Last May I mailed to ask your advice concerning a car and warranty purchased from Carshop Northampton and the subsequent misery experienced by my husband... -
Runflat tired 6 Feb 2010 (Ask HJ)
Regarding your suggesting of run-flats being a viable alternative to 'space savers', I would have to suggest a caveat is required. It is my understanding... -
Uncool 4 Jul 2009 (Ask HJ)
I’m writing on behalf of my girlfriend. She purchased a car 10 days ago from a garage in Leicestershire. It’s a 2004 SEAT Ibiza with 56,000 miles. It was...
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