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  Does the dealer have a responsibility to fix the warped discs on my newly bought Skoda Citigo? 27 Feb 2017 (Ask HJ)
  I bought an 'Approved' Skoda Citigo two weeks ago from a local main dealer. The car has 29,000 miles on it and is still within the manufacturer's warranty...
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  Can I hold a garage that serviced my car liable for engine failure? 17 Jan 2017 (Ask HJ)
  I bought my Ford C-Max 1.5d in Italy in December 2015 and registered then in UK (where I live) in April 2016, therefore still under warranty. I took the...
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  Why is my Ford Focus misfiring? 30 Dec 2016 (Ask HJ)
  I bought a 2012 Ford Focus 1.6 TDCi about 5 months ago, after 3 1/2 months (out of warranty) it started to develop a misfire when warm. Driving along at...
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  Buying a medium-sized family car - what would you recommend for £7.5k? 7 Dec 2015 (Ask HJ)
  I'm looking for a second hand, medium-sized family car for a budget of around £7500. I plan to use an auction broker to find a good used example (2/3 years...
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  Should BMW pay for timing chain tensioner failure? 11 Jun 2015 (Ask HJ)
  My 09 plate 74,000 mile BMW 118i has just been diagnosed as needing a new engine by BMW Maidenhead as a result of the timing chain tensioner failing and...
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  Bought a used car that's unsafe - what should I do? 23 Jan 2015 (Ask HJ)
  I bought a car for my daughter in July last year for £950 – a 2003 Ford Ka Streetcar, with 12 months MoT (corrosion advisory note). After five months,...
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  Faulty DSG gearbox - shouldn't the trader pay for the repairs? 8 Jan 2015 (Ask HJ)
  Five months ago I bought a 2011 Volkswagen Golf 1.6 diesel DSG from a trader. Three months after purchase it starting giving me trouble and losing power....
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  Major fault within 6 months of purchase - do I have any claim against the dealer? 21 Nov 2013 (Ask HJ)
  We purchased a 2009 Ford Fusion 1.4 TDCI in the summer for £5495. We didn’t take any extended warranty on the car, but the dealer said he would give us...
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  Can I return my faulty car bought on finance recently? 4 Sep 2013 (Ask HJ)
  I bought a used Vauxhall Astra 1.9 CDTi 2006 reg with 68,000 finance. Having now had it for just over a month it's got an issue with a whining sound from...
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  Taking trader to court 24 Jan 2013 (Ask HJ)
  I am in the process of taking a dealer to small claims court - I bought a Toyota previa from them in June for £3125. It was 12 years old and had done 130,000...
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  Warranty repair charge excessive due to 'betterment' 26 Sep 2012 (Ask HJ)
  I bought a 12 year old BMW 330i in June and it drove beautifully until a sudden failure of the automatic gearbox a couple of weeks ago. I bought a Gold...
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  BMW 530d gearbox problem 12 Dec 2011 (Ask HJ)
  A friend bought a September 2008 BMW 530d M Sport automatic from BMW franchised dealer Bavarian Garages in Belfast in May this year. It has the optional...
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  Congestion suggestion? 10 Sep 2011 (Ask HJ)
  I have been having a hell of a problem since April with a Skoda Fabia Estate diesel with a DPF, blatantly mis-sold to us and obviously "not fit for purpose"....
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  Why does the warranty provided with a Volkswagen Golf we bought only cover a maximum claim of £300? 4 Jun 2011 (Ask HJ)
  My wife recently bought a low mileage used Volkswagen Golf automatic from Partingtons of Woking. We were very impressed with the pre-handover service received,...
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  Can a number of faults on a Used Approved Citroen C4 be repaired under warranty? 13 Jun 2010 (Ask HJ)
  I bought an approved used 2006 C4 from a Citroen dealer last December. I had to take the car to my local Citroen garage this month to have the wheels balanced....
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  Timing waits for no man 5 Jun 2010 (Ask HJ)
  On Saturday, 6th March, I bought a 2001 'Y' reg VW Polo with 1.4 16v engine and 59k miles on it, from a fairly local dealer. I paid £2,700. On the Monday,...
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  Car shopped 20 Mar 2010 (Ask HJ)
  Last May I mailed to ask your advice concerning a car and warranty purchased from Carshop Northampton and the subsequent misery experienced by my husband...
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  Runflat tired 6 Feb 2010 (Ask HJ)
  Regarding your suggesting of run-flats being a viable alternative to 'space savers', I would have to suggest a caveat is required. It is my understanding...
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  Uncool 4 Jul 2009 (Ask HJ)
  I’m writing on behalf of my girlfriend. She purchased a car 10 days ago from a garage in Leicestershire. It’s a 2004 SEAT Ibiza with 56,000 miles. It was...
• Renault Austral - Vehicle Rejection Issue 27 Sep 2025 (Forum)
  My initial thoughts were to get the vehicle replaced but after suffering a third case of the same fault I am at the point where I don't feel able to trust a vehicle with the same hybrid system so am pushing for a refund. I appreciate the car is well past the 30 days and 6 months dates covered by the Consumer Rights Act but am currently paying a fair amount of money each month for a car I don't have and can't rely on when I do have it. The stance from Renault Customer Care is that each of the three breakdowns where the car has suffered the Impossible Restart issue are actually different faults despite the symptoms being identical on each occasion.