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Can I return my faulty car bought on finance recently? 4 Sep 2013 (Ask HJ)
I bought a used Vauxhall Astra 1.9 CDTi 2006 reg with 68,000 finance. Having now had it for just over a month it's got an issue with a whining sound from... -
Taking trader to court 24 Jan 2013 (Ask HJ)
I am in the process of taking a dealer to small claims court - I bought a Toyota previa from them in June for £3125. It was 12 years old and had done 130,000... -
Warranty repair charge excessive due to 'betterment' 26 Sep 2012 (Ask HJ)
I bought a 12 year old BMW 330i in June and it drove beautifully until a sudden failure of the automatic gearbox a couple of weeks ago. I bought a Gold... -
BMW 530d gearbox problem 12 Dec 2011 (Ask HJ)
A friend bought a September 2008 BMW 530d M Sport automatic from BMW franchised dealer Bavarian Garages in Belfast in May this year. It has the optional... -
Congestion suggestion? 10 Sep 2011 (Ask HJ)
I have been having a hell of a problem since April with a Skoda Fabia Estate diesel with a DPF, blatantly mis-sold to us and obviously "not fit for purpose".... -
Why does the warranty provided with a Volkswagen Golf we bought only cover a maximum claim of £300? 4 Jun 2011 (Ask HJ)
My wife recently bought a low mileage used Volkswagen Golf automatic from Partingtons of Woking. We were very impressed with the pre-handover service received,... -
Can a number of faults on a Used Approved Citroen C4 be repaired under warranty? 13 Jun 2010 (Ask HJ)
I bought an approved used 2006 C4 from a Citroen dealer last December. I had to take the car to my local Citroen garage this month to have the wheels balanced.... -
Timing waits for no man 5 Jun 2010 (Ask HJ)
On Saturday, 6th March, I bought a 2001 'Y' reg VW Polo with 1.4 16v engine and 59k miles on it, from a fairly local dealer. I paid £2,700. On the Monday,... -
Car shopped 20 Mar 2010 (Ask HJ)
Last May I mailed to ask your advice concerning a car and warranty purchased from Carshop Northampton and the subsequent misery experienced by my husband... -
Runflat tired 6 Feb 2010 (Ask HJ)
Regarding your suggesting of run-flats being a viable alternative to 'space savers', I would have to suggest a caveat is required. It is my understanding... -
Uncool 4 Jul 2009 (Ask HJ)
I’m writing on behalf of my girlfriend. She purchased a car 10 days ago from a garage in Leicestershire. It’s a 2004 SEAT Ibiza with 56,000 miles. It was... -
Advice on buying a used automatic car 16 Mar 2016 (Ask HJ)
Hi John, Please can you help me point to the car that is economical in maintenance, pleasure in driving, comfort and has a good re-sale value. I'm looking... -
How do I prove that the DMF was faulty in my car when I bought it 12 months ago? 30 Nov 2018 (Ask HJ)
I bought a used Volkswagen Tiguan in December 2017 and have covered 12,000 miles since. I recently took it for a service and the engineer told me that... -
An insurer-approved repairer botched work on our vehicle - what do we do now? 16 Feb 2018 (Ask HJ)
My son had his van broken into recently, the thief put a hole in the door and undid the lock through this. The van was fixed at a local garage through... -
Is a dealer contractually bound to deliver a new car at the price agreed at the date of order? 2 Aug 2018 (Ask HJ)
I ordered a new Jaguar XF Sportbrake, paying a £500 deposit. I'm serving in the military and took advantage of the discount offered while keeping the total... -
My Nissan Qashqai has multiple issues but it missed a service - Nissan refuse liability, so what do I do now? 9 Dec 2017 (Ask HJ)
Over the last couple of months I have had continued problems with my car due to excessive oil consumption, loss of power. I've also been told that the... -
Our insurer couldn't recover repair costs after a no fault accident - is it fair they've now increased our premium? 15 Feb 2018 (Ask HJ)
My wife’s car was struck by a metal object which came from an open lorry going in the opposite direction. The damage was estimated at £1600. We contacted... -
Three and a half year old car with dmf, clutch and gearbox damage - HELP! 2 Mar 2015 (Ask HJ)
We bought our August 2011 Passat in Feb 2013, second hand from available car. It was still under warranty and we took out an extra 2 year extended... -
Why does my Land Rover Discovery 3's warranty only cover repairs up to £3000? 26 Jun 2010 (Ask HJ)
I have owned from new a Land Rover Discovery 3 which is coming up to five years old. I have taken out Land Rover's extended warranty for each of the two... -
We have been waiting four months for our new car to be repaired - what can we do? 16 Apr 2025 (Ask HJ)
My dad (who has limited English, which is why I always go along anywhere where paper work/documents need to be overseen) bought a car knowing there was...
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