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• Has the dealer breached the law and what can I do? 3 Apr 2024 (Forum)
  The repair was paid for by the previous owner's insurance, which proves that the vehicle had a front-end collision before and was repaired (perhaps poorly). After doing some research, I believe I'm covered by consumer protection legislation. The Consumer Rights Act 2015 requires vehicles to be of satisfactory quality, fit for purpose, and as described. Otherwise, I have the right to reject the vehicle within 30 days.
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  I bought a Mazda 3 four months ago - a fault has now occurred, can I claim the cost of repairs from the garage? 29 Oct 2017 (Ask HJ)
  I bought a Mazda 3 2.2d in June this year. Four months later, the oil pressure light is on. The dealership warranty was only for 60 days. Who do I set...
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  What do you think of the new car buying services where the vehicles are delivered to your door? 9 Dec 2020 (Ask HJ)
  Every car I've bought in the past from a dealer has been taken for a test drive, to get used to the size of the vehicle or simply to make sure it sounded...
• VW Touareg - 8 month old car new/used parts for warranty repair 28 Jun 2016 (Forum)
  At such a young age, do I have to accept a re-manufactured replacement or can I insist on a new component? The car was bought after 1st October 2015 so the new Consumer Rights Act applies and I'm aware I can demand a refund if this fault occurs again after repair.
• Merc Vito 108cdi - Serpentine belt 26 Oct 2012 (Forum)
  In the meantime they suggest I buy another from them and await the result of the tests. Is this the correct way to go? Do I have any rights under consumer law to demand a replacement immediately? I was willing to go with a straight replacement, but now I feel as though I should request the costs associated with a replacement, ie: new belt and additional costs for a mechanic to fit it once again.
• Some questions about wheel bearings 5 Mar 2008 (Forum)
  (car has 70,000 on the clock) 2) What factors would cause a wheel bearing to wear out faster? 3) Would a Berlingo wheel bearing be a time-consuming item to fit? 4) Would a Berlingo wheel bearing be a fairly unique part, or would it be the same as other Citroen wheel bearings? 5) MOT was done by a Citroen dealer. Should I have expected them to tell me that the only problem was a wheel bearing, and offer to put the problem right there and then?
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  Faulty BMW Z4 - is the seller trying to fob me off? 30 May 2014 (Ask HJ)
  I have recently purchased a second hand 2008 BMW Z4 2.0 Sport with 35,000 miles on the clock and a full BMW service history from an independent dealer....
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  Vectramised 29 Aug 2011 (Ask HJ)
  We recently purchased a 2004/54 Vauxhall Vectra 2.2 diesel estate car from a dealer at a cost of £4,200. A nice car and suitable for what we wanted, reliable...
• Volvo V90 - Repairs on new (to me) car 23 Apr 2021 (Forum)
  Need some advice on where I stand with my consumer rights, if anybody has the knowledge. Earlier this month I picked up a Volvo V90 from an independent dealer. The day after delivery it threw an error code for the left tail light. Dealer I bought from said if I got them a price they’d “see what they can do” about paying for it...
• Ford Focus II (2004 - 2007) - recently bought car has had previous crash repair? 15 Apr 2009 (Forum)
  I am feeling a little foolish now for not noticing some tell tale signs. My question is what consumer rights do I have here. I have read some of the Scottish Law in relation to purchasing second hand cars but nothing is that specific. After giving £9k I am annoyed I am the proud owner of a crashed car.
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  My 8-year-old Kia has a long list of issues despite being lightly used. Do you agree this is unacceptable? 26 Jul 2021 (Ask HJ)
  I own an 8-year-old Kia Sportage that I bought from my local Kia dealer 7.5 years ago with 2500 miles on the clock. Since then, the car has been serviced...
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  What's the legal definition of a new car? 2 May 2014 (Ask HJ)
  We have just purchased a new Vauxhall Meriva. Prior to purchasing it we asked about it being the new facelift model (since Oct 2013) rather than the pre-facelift...
• Car blew up & and was stolen the same day I bought 13 Jul 2024 (Forum)
    I have some assumptions about what's transpired here (pretty easy to jump to conclusions) but I'm going to let the police do their job (or not). I thought I understood my consumer rights pretty well, but I'm confused about whether I have any legal recourse without the vehicle. Could I still take them to small claims court? I have a trail of evidence with regard to the fault.
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  I have been waiting four months for my Toyota mud flaps, what are my options? 26 Jan 2024 (Ask HJ)
  I purchased a new Toyota Yaris Hybrid in Sept 2023 and am very happy with the car. My order included supply and fitting of mud flaps. On collection I...
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  I traded in a motorbike with neg equity and my new bike broke down. What do I do? 13 Aug 2020 (Ask HJ)
  I traded in a motorbike and the bike I bought had no service history. It broke down in the first week so the dealer agreed to repay a new finance agreement....
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  Water leaked into the engine of my van and now its ruined the ABS - what can I do? 24 Jul 2017 (Ask HJ)
  My 2013 Peugeot Boxer had water leak into the engine compartment, this has been happening from new. It's damaged the computer and the ABS system. Estimated...
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  Our 12 month old Range Rover caught fire - will we get our money back? 5 May 2017 (Ask HJ)
  My brother bought a 2016 Range Rover Sport a month ago. Last Friday the car caught fire in as my sister-in-law was parking it. The engine compartment was...
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  My new Audi Q5 hasn't come with the options that were promised - what do I do? 4 May 2017 (Ask HJ)
  I have bought a new Q5 2017 and ordered some options on the car. However they aren't 100% complete as per list on the Audi website and brochure. I've paid...
• Landrover Freelander - Consumer Rights Act 2015 10 Feb 2017 (Forum)
  In October last year I bought a 6 year old Landrover Freelander from a registered car dealer for £15,600. The car was serviced, MOT'd and had a...
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  Can I reject my car over its missing service history? 5 Oct 2016 (Ask HJ)
  I purchased a used Renault Clio from a dealer six weeks ago and found out when I got home that I didn't have any service history. The salesperson has told...