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  • Dealer warranty is not worth the paper it is written on - what are my options? 22 Jul 2014 (Ask HJ)
    A couple of months ago I bought a used BMW 5 Series (2011) from a dealer. The car was sold with a warranty, which covers all suspension and parts. A month...
  • A car is worn 19 Jun 2010 (Ask HJ)
    I have always understood you to say that a car dealer must offer a 6-month warranty with a used car. However in Motoring Telegraph on 27 March you advised...
  • Toyota Auris steering fault 11 Sep 2016 (Ask HJ)
    I purchased a a used Auris HSD in 2013 from a Toyota dealer with a full service history and three years Toyota warranty remaining. I have had the car fully...
  • BMW 525 - False Invoice and Warranty amendment by Dealer 14 Aug 2017 (Forum)
    We missed these details and when I noticed them I rang them up and had to argue about the warranty which had been advertised as '3 months' on Autotrader. They were adament that was part of the deal and I was 200% positive it wasn't as we simply would not have done it. In the end they are posting us a 3 month Warranty to cover us via a third party and apologised for their (deliberate) mistake.
  • Front Porshe 7 Mar 2009 (Ask HJ)
    I run a 2005 Porsche Cayenne V6 with 45k miles on it. The car is now outside manufacturer's warranty. Since buying the car in 2006, we have always serviced...
  • What should I look for when buying a used Porsche 911 997? 17 May 2010 (Ask HJ)
    I am set on buying a used Porsche 911. While I love the classic 993, the price for a good one is approaching that of an early 997. For this reason, I have...
  • Buying Privately - Risky? 15 Dec 2003 (Forum)
    Now that it's very easy to buy a warranty form various companies, i was thinking that surely that takes the risk out of buying a second hand motor from the classifieds. As long as the warranty is comprehensive, you're covered? As i'm in the market to buy a new used car i thought i'd see if anyone has any views on the matter in case i lose my hard earned cash.
  • Faults with cars just out of warranty 11 Aug 2004 (Forum)
    Hi all, A friend of mine bought a nearly new car from a well known franchised dealer networks approved used scheme about 2 years ago - it was about a year old at the time. The warranty on this vehicle expired a few months ago (2-3), and recently the car developed a fault with the ECU.
  • Peugeot RCZ 1.THP - Main dealer used car warranty, wear & tear 7 Sep 2018 (Forum)
    But we had to pay about 130+ pounds to have this done and the dealers representative that we bought the car from to confirm if it was covered by warranty. They said the fault not covered under warranty as  it is "wear and tear." I feel that as the fault became apparent when we'd had the car for just under 8 months and had covered only 700 miles that the dealer we bought the car from should cover the cost in full or at the very least in part.
  • Renault Clio - Second Hand Car - Dealer Warranty Fraud 7 Sep 2023 (Forum)
    I recently purchased a used car from a dealership in the Greater London area. When I arrived to collect the car it was filthy and I had to wait for it to be valeted prior to driving away (I should have known from that moment to walk away).
  • BMW 5 Series - BMW 520D - AA Warranty - Cargiant bad experience 17 May 2017 (Forum)
    Is there anything I can do about my predicament.Ive heard about warranty companies trying to wiggle themselves out of paying. Cargiant don't seem interested even though they were pressuring me at the time to buy this warranty!   I think its poor showing to missell me a warranty which doesn’t seem to cover a great deal and won't let me use main dealers such as BMW themselves.
  • Skoda or Hyundai 17 Jan 2013 (Ask HJ)
    I travel about 45,000 miles a year, 90% is motorway use. I currently have a Skoda Superb 1.9 diesel on a 56 plate with long life service intervals. I...
  • Kia Magentis 2.7 V6 LS Auto. - Manufacturer's Warranty 27 Feb 2011 (Forum)
    My lack of knowledge on this marque over the last few years prompts the question: What was the original manufacturer's warranty on this particular car in terms of period/ mileage? I'd be obliged for any knowledgeable response.
  • Will my 2003 Rover 75's failed head gasket be covered by consumer legislation? 16 Sep 2010 (Ask HJ)
    I bought a used 2003 Rover 75 two months ago from a car sales showroom. The head gasket blew last week and subsequently at the garage the block was found...
  • Ford - Ford Direct vs Ford Authorised Dealership 6 Sep 2009 (Forum)
    I am trying to research the difference between a Ford Direct car and just a car that comes from an authorised Ford dealer. I know that they have been reconditioned by Ford, have the 2 year warranty, and 1 year roadside assistance, but I can't figure out if Ford have an "approved used car" scheme apart from the Ford Direct scheme (for cars sold via authorised dealers), and the possible impact on: * Condition * Warranty * Value * Re-sale value * Any other risks for a non-Ford Direct car (other manufacturers do seem to have approved used car schemes, with definite criteria for condition).
  • Buying a used family car - Avensis or Passat? 19 Oct 2016 (Ask HJ)
    I have 2007 Renault Grand Scenic 1.9 diesel automatic and want to upgrade. I have budget of £10-£12K. Was thinking of Toyota Avensis or Volkswagen Passat....
  • Classic car insurance for a 17 year old 15 May 2014 (Ask HJ)
    My 17 year old son would like to renovate a 1974 Series 3 Land Rover; how do we find out what insurance group it will be?
  • Abnormal oil consumption 6 Apr 2011 (Ask HJ)
    This car has been using a litre of oil every three weeks from new. Audi Liverpool (the suppliers) say that could be normal as Audi engines always use...
  • I've bought a used car with a major fault - is it the dealer's responsibility to repair it? 8 Nov 2012 (Ask HJ)
    Two weeks ago I bought a used car from a small dealer with a three-month warranty. I have just found that there is a split in the main turbo hose. I have...
  • BMW 3 Series - Charge for fault finding while under warranty? 2 Oct 2019 (Forum)
    A work colleague bought a 320 from a BMW main dealer under BMW's Approved Used scheme a couple of months back.  The car is just over a year old, with the balance of the 3-year warranty remaining etc. He asked me about some recurrent squeaking noises from the rear suspension, so I went to have a look with him (he's not mechanically-minded).
 

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