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Leaking boot seal - who is liable? 12 May 2012 (Ask HJ)
I purchased a used 58 plate Mazda 3 from RRG Mazda Rochdale in Lancashire on the 14th, March, 2012 and would like your advice on a water leak into the... -
I filled my diesel Jaguar XF with petrol - do I need to have the whole fuel system changed for £7,000? 28 May 2011 (Ask HJ)
I filled my diesel Jaguar XF with unleaded fuel. I drove it 400 metres to my house with no problem. In the morning I had difficulty starting it. When it... -
Drip freed 25 Apr 2009 (Ask HJ)
We have a really annoying problem with tenacious condensation on the inside of the glass of our 5k mile 2 year old Fabia in some winter conditions. Internal... -
Is it legal for a dealer to sell a car, which he knows has been in an accident, but doesn't tell the buyer? 22 Jun 2018 (Ask HJ)
I bought a 2015 used Ford Fiesta from a Honda dealer, but it's developed a noisy engine on start up. I returned it under warranty three month later, but... -
Oil pump drive & turbo charger 22 Jul 2012 (Ask HJ)
I have owned a 56 plate Audi for 10 months. Unfortunately a lady crashed into the car when stationery (on the 6th June 2012) and this resulted in car requiring... -
The cam belt failed on our car. Where do we legally stand with this issue? 3 Nov 2020 (Ask HJ)
I bought a 2016 DS3 on 3 July from a non-main dealer garage. Two and a half weeks ago (3 months and 2 weeks after buying), I was driving on a dual carriageway,... -
Audi A6 Avant maintenance advice 11 Oct 2016 (Ask HJ)
I have just placed on order for a new Audi A6 Avant 2.0 TDI Ultra SE, S-tronic. I chose the SE for the comfort it provides, and the 2.0-litre engine for... -
My BMW broke down overseas and I'm being asked to pay for the repair labour, is this fair? 2 Apr 2024 (Ask HJ)
I own a 430d x drive and in October 2022 it failed in France. It was recovered to a BMW dealer in France and diagnosed as an EGR failure. BMW UK refused... -
I'm having trouble finding the car I want in NI. How do you suggest I buy it? 3 Feb 2021 (Ask HJ)
I'm having trouble finding the car I want (Ford Mustang Convertible) in Northern Ireland. If I have to get one from Britain, there's no way I can take... -
My BMW was lightly damaged in a car park - can I insist on her insurer using an approved repairer? 30 Oct 2017 (Ask HJ)
My car was bumped in a car park this morning. The lady responsible admits it was her fault. The damage is not massive, but the BMW body shop estimate that... -
Crash curse 28 Nov 2011 (Ask HJ)
BBC Radio 4 ‘In Business’ drew attention to postcode loading by insurance companies, due to huge increases in "crash for cash" insurance fraud scams, very... -
Can I tow with a Mercedes convertible? 26 Mar 2025 (Ask HJ)
I have a 2015 Mercedes E350 Convertible. I am able to find a lot of conflicting information about the towing ability and capacity of my car, but nothing... -
How many owners has my MX5 had? 6 Dec 2016 (Ask HJ)
I have just bought a used Mazda MX5 and it shows as having one registered keeper prior to me owning it. However, it now transpires that the staff at Mazda... -
Excessive brake disc wear - is the electric parking brake to blame? 28 Jan 2014 (Ask HJ)
My 2012 Volvo XC70 has covered 34,000 miles and just had its second annual service. The dealer reports the rear disc pads as 75% worn, and the discs as... -
Which diesel is best for short journeys? 17 Sep 2013 (Ask HJ)
I'm looking at buying/leasing a new crossover. I play drums in a band so a small car is not an option. I work from home four days a week and drive a short... -
Are there GDPR implications with dashcam recordings? 21 Jun 2024 (Ask HJ)
My parked and unoccupied Tesla 3 was recently damaged by a hit and run driver. I was able to retrieve footage of the accident from the cars numerous cameras... -
Would a plug-in hybrid work for me? 13 Jan 2021 (Ask HJ)
I have a Toyota Prius, which is approaching 3 years old and 53,000 miles. In normal circumstances, which I hope we can return to soon, I drive approximately... -
We bought a vehicle that isn't fit for purpose. How do we get our money back? 2 Dec 2020 (Ask HJ)
My daughter just bought a horsebox that was converted for her. She took delivery on Friday. She took it for a drive yesterday after she taxed it, but oil... -
My Ford Kuga broke down at 65,000 miles - is the dealer responsible to fix it? 11 May 2018 (Ask HJ)
I bought a Ford Kuga 2.0 TDCi automatic two years ago, with approximately 50,000 miles on the clock. It started juddering and displayed a transmission... -
The cambelt broke in my car long before the recommended replacement - should the manufacturer offer a free fix? 13 Mar 2018 (Ask HJ)
I have a 2014 Skoda Octavia vRS TDI with 88,000 miles and a full service history. It isn't due another service for 8000 miles, but the cambelt has just...
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