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Bought a clocked car - can I reject it? 19 Nov 2013 (Ask HJ)
I recently bought a used Mercedes-Benz C-Class from a garage. The car was advertised with 28,000 miles on the clock, but when I checked the paperwork I... -
Used car failed within five months of purchase - who's liable for the costs? 31 Jul 2013 (Ask HJ)
We purchased a used Citroen C4 five months ago and the car has now suffered a breakdown. The garage have told us the bearings have mechanically failed... -
What are my insurance rights? 20 Feb 2013 (Ask HJ)
The road conditions were icy and the car didn't stop when I applied the brakes. As a result, I collided into an approaching vehicle (single file road).... -
Hire purchased 21 Nov 2009 (Ask HJ)
Last month I purchased an 18-month-old Avensis Tourer TR 2.2 D-4D from a Toyota Dealership after reading your car-by-car details about them and also your... -
Should I buy a used Jaguar XF? 23 Oct 2024 (Ask HJ)
Can you give me your opinion of a Jaguar XF please. I had one (late 2015 mark), sold it and bought a Fabia that is very sensible but so boring. It makes... -
My tyres are perishing at 12,000 miles. Do you have any advice about seeking compensation? 29 Jul 2021 (Ask HJ)
Four years ago, I purchased four Pirelli Scorpion Verde Tyres for my SUV. As an advertised premium brand with a lifetime warranty, I was willing to pay... -
Does the Ford Fiesta ST have a known problem with windscreen glare? 2 Nov 2013 (Ask HJ)
Having fallen out of love with a Clio Gordini Renaultsport, and needing a little more space than my MINI John Cooper Works, my husband was rather excited... -
Warm start problems 4 Aug 2012 (Ask HJ)
Earlier in 2012 I purchased a Nissan Patrol GE SE 4x4 (1998), for £3K with just 74K Miles, for farm and forestry work. It has been serviced and MOT'd.... -
Leaking boot seal - who is liable? 12 May 2012 (Ask HJ)
I purchased a used 58 plate Mazda 3 from RRG Mazda Rochdale in Lancashire on the 14th, March, 2012 and would like your advice on a water leak into the... -
I filled my diesel Jaguar XF with petrol - do I need to have the whole fuel system changed for £7,000? 28 May 2011 (Ask HJ)
I filled my diesel Jaguar XF with unleaded fuel. I drove it 400 metres to my house with no problem. In the morning I had difficulty starting it. When it... -
Drip freed 25 Apr 2009 (Ask HJ)
We have a really annoying problem with tenacious condensation on the inside of the glass of our 5k mile 2 year old Fabia in some winter conditions. Internal... -
Is it legal for a dealer to sell a car, which he knows has been in an accident, but doesn't tell the buyer? 22 Jun 2018 (Ask HJ)
I bought a 2015 used Ford Fiesta from a Honda dealer, but it's developed a noisy engine on start up. I returned it under warranty three month later, but... -
Oil pump drive & turbo charger 22 Jul 2012 (Ask HJ)
I have owned a 56 plate Audi for 10 months. Unfortunately a lady crashed into the car when stationery (on the 6th June 2012) and this resulted in car requiring... -
Audi A6 Avant maintenance advice 11 Oct 2016 (Ask HJ)
I have just placed on order for a new Audi A6 Avant 2.0 TDI Ultra SE, S-tronic. I chose the SE for the comfort it provides, and the 2.0-litre engine for... -
The cam belt failed on our car. Where do we legally stand with this issue? 3 Nov 2020 (Ask HJ)
I bought a 2016 DS3 on 3 July from a non-main dealer garage. Two and a half weeks ago (3 months and 2 weeks after buying), I was driving on a dual carriageway,... -
My BMW broke down overseas and I'm being asked to pay for the repair labour, is this fair? 2 Apr 2024 (Ask HJ)
I own a 430d x drive and in October 2022 it failed in France. It was recovered to a BMW dealer in France and diagnosed as an EGR failure. BMW UK refused... -
I'm having trouble finding the car I want in NI. How do you suggest I buy it? 3 Feb 2021 (Ask HJ)
I'm having trouble finding the car I want (Ford Mustang Convertible) in Northern Ireland. If I have to get one from Britain, there's no way I can take... -
My BMW was lightly damaged in a car park - can I insist on her insurer using an approved repairer? 30 Oct 2017 (Ask HJ)
My car was bumped in a car park this morning. The lady responsible admits it was her fault. The damage is not massive, but the BMW body shop estimate that... -
Crash curse 28 Nov 2011 (Ask HJ)
BBC Radio 4 ‘In Business’ drew attention to postcode loading by insurance companies, due to huge increases in "crash for cash" insurance fraud scams, very... -
Can I tow with a Mercedes convertible? 26 Mar 2025 (Ask HJ)
I have a 2015 Mercedes E350 Convertible. I am able to find a lot of conflicting information about the towing ability and capacity of my car, but nothing...
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