Honest John Satisfaction Index 2021

Dacia is the UK's best-rated car brand

Dacia is the UK's best-rated car manufacturer, according to the results of the Honest John Satisfaction Index 2021. The Romanian carmaker, which is owned by Renault, was ranked as the best for owner satisfaction, based on feedback from more than 5,000 HonestJohn.co.uk readers. 

The Honest John Satisfaction Index rewards the cars that are rated highest for performance, practicality, quality and comfort. The results are compiled from owner feedback, with HonestJohn.co.uk readers invited to assess their cars in a range of important areas, which includes reliability, fuel economy, repair costs and performance. Ride comfort, handling, ease of driving, practicality and technology are also considered, as well as safety.

To qualify for a listing in the Honest John Satisfaction Index, each model and manufacturer must have received a minimum of 20 independent owner reviews.

In 2021, HonestJohn.co.uk received 5,260 responses to the annual Satisfaction Index and Dacia was the carmaker that came out on top with a brilliant average of 91.6 per cent. Dacia owners gave high scores for reliability, ease of use and fuel economy. Drivers also praised their Dacia vehicles for all-around practicality and low repair costs.

Lexus was ranked second overall in the Satisfaction Index. The Japanese carmaker was the winner in 2020 but was pushed into second place in 2021 with an average of 90.6 per cent. Hyundai completes the top three with an average rating of 89.7 per cent.

Rank Manufacturer Satisfaction Index Rating
1 Dacia 91.6%
2 Lexus 90.6%
3 Hyundai 89.7%
4 Kia 89.6%
5 MG 89.4%
6 Skoda 89.1%
7 Subaru 89.0%
8 Toyota  88.8%
9 Porsche 88.7%
10 Volkswagen 88.4%

Hyundai Ioniq is the UK's most satisfying car to own

The Hyundai Ioniq is the highest rated car in the 2021 Satisfaction Index. The Ioniq repeats its success of 2020 by taking the best overall model with a satisfaction score of 95.7 per cent. 

The Ioniq is available as a petrol hybrid, plug-in hybrid or pure electric car. Owners hailed the Hyundai for its outstanding reliability, ease of use and road handling. The Ioniq was also given a near flawless 9.93 out of 10 for reliability - the highest rating of any car in the entire Satisfaction Index.

The previous generation of the Ford Fiesta (built from 2013 to 2017) was the worst-rated car for owner satisfaction, with an average score of 79.4 per cent. The Fiesta (which was replaced in 2017) received a universal panning from owners, with drivers criticising the Ford's poor fuel economy and road performance. 

The outgoing Honda HR-V (built from 2015 to 2021) was the second worst-rated car with an average score of 83.9 per cent, followed by the old Mercedes-Benz C-Class Estate (built from 2014 to 2021) with an average rating of 84.8 per cent.

Lexus is the best car brand for reliability

Lexus is rated as the best car brand for reliability with an average score of 9.81 out of 10. Dacia takes second place (9.76) while Mitsubishi is third with an average score of 9.64. The result will be a bittersweet victory for Mitsubishi announcing in 2021 that it would no longer officially sell cars in the UK.

Land Rover props up the reliability table with a disappointing average of 8.82. Peugeot also scored 8.82 out of 10, but takes second spot by the smallest of a fraction. Mercedes-Benz completes the bottom three with an average of 8.92. 

The Hyundai Ioniq is the UK's most reliable car with an outstanding average of 9.93. The Dacia is ranked second (9.90) while the Volkswagen T-Roc is third with 9.90. 

The Mercedes-Benz A-Class slumps to the bottom of the reliability rankings with an average of 8.45, followed by the soon to be replaced C-Class Estate (8.50) and Nissan Qashqai (8.58).

Top 10: Best cars

Hyundai Ioniq

Satisfaction rating: 95.7%

The Hyundai Ioniq takes the top spot for the Honest John Satisfaction Index for the second year in a row. Drivers of the electric and hybrid models were full of praise for the Ioniq, with high scores for ease of use, comfort and practicality. The Ioniq also scored highly for reliability with its 9.93 out of 10 being the highest rating of any car in the entire index.

Read the Hyundai Ioniq review

Volkswagen T-Roc

Satisfaction rating: 93.7%

The Volkswagen T-Roc takes second place with an impressive score of 93.7 per cent. Owners praised the T-Roc for its reliability, ride comfort and ease of use. Volkswagen's SUV also scored maximum points for safety, which explains why it is the go-to vehicle for so many family car buyers. 

Read the Volkswagen T-Roc review

Mazda CX-5

Satisfaction rating: 93%

It was a strong showing from the Mazda CX-5 in the Honest John Satisfaction Index 2021. The CX-5 is the best-rated car for road handling in this list with an average score of 9.58 out of 10, while drivers also gave high scores for safety and ease of use. The only blot on the report card is fuel economy, with owners ranking the CX-5 8.0 out of 10.  

Read the Mazda CX-5 review

>>> Click to see the full top 10

Top 10 cars for reliability

Hyundai Ioniq

Reliability average score: 9.93

Backed by a five-year, unlimited mileage warranty, Hyundai's answer to the Toyota Prius, the Ioniq, is a dependable electric vehicle (EV) which is available as a hybrid, plug-in hybrid or pure EV. It was seventh in last year's listing with a score of 9.79 and also features in this year's top 10 most comfortable cars. 

Read the Hyundai Ioniq review

Dacia Sandero (2013-2021)

Reliability average score9.90

HonestJohn.co.uk readers don't just rate the Dacia Sandero as a reliable car, it also features in the the top 10 most practical cars and Dacia as a whole made it into the top 10 most reliable car brands and topped the satisfaction table in this year's Index. 

Read the Dacia Sandero (2013 - 2021) review

Volkswagen T-Roc 

Reliability average score9.90

HonestJohn.co.uk readers rate the Volkswagen T-Roc highly - it topped the table for the most comfortable cars in this year's Satisfaction Index and is proving reliable too, with a near perfect score of 9.90. Being a Volkswagen the T-Roc is well built and feels reassuringly solid and stable on the road. The interior is well finished, the infotainment is excellent and there's lots of tech available.

Read the Volkswagen T-Roc review

>>> Click to see the full top 10

See the full rankings

1Full rankings
Ranking Manufacturer Satisfaction Index Score
1 Dacia 91.6%
2 Lexus 90.6%
3 Hyundai 89.7%
4 Kia 89.6%
5 MG 89.4%
6 Skoda 89.1%
7 Subaru 89.0%
8 Toyota 88.8%
9 Porsche 88.7%
10 Volkswagen 88.4%
11 Mitsubishi 88.2%
12 Volvo 88.1%
13 Mercedes-Benz 87.9%
14 Honda 87.7%
15 Land Rover 87.6%
16 Jaguar 87.5%
17 Suzuki 87.5%
18 Mazda 87.5%
19 Nissan 87.0%
20 BMW 86.9%
21 Audi 86.9%
22 SEAT 86.5%
23 Alfa Romeo 86.1%
24 Peugeot 85.9%
25 Citroen 85.9%
26 Ford 85.8%
27 Renault 85.7%
28 MINI 85.0%
29 Vauxhall 84.0%
30 Fiat 82.3%
2Top 20 cars
 Rank Make Model Satisfaction Index Rating 
1 Hyundai Ioniq 95.7%
2 Volkswagen T-Roc 93.7%
3 Mazda CX-5 93.0%
4 Dacia Sandero (2013 - 2021) 92.6%
5 Skoda  Kodiaq 92.5%
6 Honda CR-V 92.5%
7 Skoda  Superb Estate  92.2%
8 Volkswagen Tiguan 92.2%
9 BMW 3 Series Touring (2012 - 2019) 91.8%
10 Toyota Corolla 91.6%
11 Volkswagen Passat Estate 91.4%
12 Honda Jazz (2015 - 2020) 91.2%
13 Skoda Octavia Estate (2013 - 2021) 90.7%
14 Mercedes-Benz E-Class (2009 - 2016) 90.5%
15 Kia  Niro 90.4%
16 Lexus  NX 90.3%
17 BMW 2 Series Active Tourer

90.2%

18 Volvo XC40 90.2%
19 Toyota Auris (2013 - 2019) 90.0%
20 Ford Fiesta 89.9%
3Worst 20 cars
 Rank Make Model Satisfaction Index Rating 
1 Ford Fiesta (2013 - 2017) 79.4%
2 Honda HR-V 83.9%
3 Mercedes-Benz  C-Class Estate (2014 - 2021) 84.8%
4 Land Rover  Discovery Sport 84.9%
5

Honda

Jazz (2008 - 2019) 85.3%
6 Jaguar XF (2008 - 2015) 85.4%
7 Mercedes-Benz A-Class 85.5%
8 Suzuki  Vitara 85.7%
9 Volvo  XC60 (2008 - 2017) 85.9%
10 Jaguar XE  86.1%
11 Vauxhall Mokka (2012 - 2019) 86.1%
12 Toyota C-HR 86.4%
13 Hyundai Tucson 86.5%
14 BMW  1 Series (2011 - 2019) 86.7%
15 Jaguar  XF  86.7%
16 BMW X1 87.2%
17 Ford C-MAX (2010 - 2019 )

87.3%

18 Honda

CR-V (2012 - 2018)

87.3%
19 Skoda  Yeti (2009 - 2017 ) 87.4%
20 Toyota Yaris (2009 - 2020) 87.8%

The 10 most unreliable cars

Mercedes-Benz A-Class

Reliability average score: 8.45

The A-Class is an affordable hatchback that gives Mercedes-Benz ownership to the masses. Sadly, for many drivers, the ownership experience falls short of what's expected. Not only does the A-Class get one of the lowest overall scores in the Satisfaction Index but it also has the worst average score for reliability. 

Read the Mercedes-Benz A-Class review

Mercedes-Benz C-Class Estate (2014-2021)

Reliability average score: 8.50

The C-Class Estate is a popular premium car but, like the A-Class, the ownership experience falls short of expectation with poor Satisfaction Index scores. Owners gave the C-Class Estate just 8.50 out of 10 for reliability while repair costs were heavily criticised with a disappointing average of just 7.25. 

Read the Mercedes-Benz C-Class Estate (2014 - 2021) review

Nissan Qashqai (2014-2021)

Reliability average score: 8.58

The Qashqai is the UK's best selling crossover but feedback from owners paints a disappointing picture when it comes to all-important reliability. The Qashqai scores a lowly average of just 8.58 out of 10. Nissan launched an all-new version of the Qashqai in 2021, which will hopefully bring much-needed improvements in reliability. 

Read the Nissan Qashqai (2014 - 2021) review

>>> Click to see the full top 10

NFU Mutual named best car insurance company for the fourth year in a row

NFU Mutual has once again been named the best car insurance company in the Honest John Satisfaction Index 2021. This is the fourth time HonestJohn.co.uk readers have rated NFU as the best for value and customer service, with the insurance provider notching up an overall average satisfaction rating of 9.25 out of 10. 

Co-op Insurance takes second place with an average of 9.00, while Privilege is third. LV and Direct Line complete the top five.

Sheilas' Wheels was awarded the lowest average score, at 7.57 out of 10. 1st Central was second worst followed by esure, More Than and M&S Car Insurance.

Ranking

Insurer

Satisfaction Index Rating

1 NFU Mutual 9.25
2 Co-op Insurance 9.00
3 Privilege 8.79
4 LV= (Liverpool Victoria) 8.75
5 Direct Line 8.63
6 Quote me happy 8.62
RIAS 8.56
Saga 8.54
9 General Accident 8.48
10 Aviva 8.40
11 Tesco 8.38
12 Zurich 8.36
13 Sainsbury's Bank 8.36
14 Churchill 8.35 
15 RAC 8.34
16 Hastings Direct 8.31
17 AA 8.26
18 AXA 8.23
19 Admiral 8.21
20 Lloyds 8.20
21  Flux Direct 8.17
22  One Call 8.16
23  Swinton 8.14
24  M&S Car Insurance 8.07
25  More Than

8.04

26  esure 7.97
27  1st Central

7.78

28  Sheilas' Wheels 7.57

Honest John Satisfaction Index 2022 Honest John Satisfaction Index - Full Colour s

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